11-06-2019 03:47 AM
Solved! Go to Solution.
11-12-2019 03:43 AM
Hi Jimmy,
I realized that my main problem was that my Windows Server 2012 R2 was installed with Brazilian Portuguese Language.
So, I have just installed US English language and configured Windows to use it.
Then, I could continue installing the eDiscovery product.
PS. Also, I have not selected Nexidia to install.
Thanks,
Best Regards
Alberto PIOVENZAN.
11-06-2019 08:36 AM
Hi Alberto,
That error should only be informational and not cause the entire install to fail, especially since what it's suggesting is to install the Desktop Experience package which is only required if using Audio Search. During the install you can perform a Custom install that allows you to deselect the Nexidia software which is what's used for Audio, but even still deselecting or selecting (in the case where Nexidia is already installed) wouldn't be reason to fail the install.
If there install did actually fail, it would've failed for another reason that would be captured in the, e.g. cwinstall_8-14-2019-11.23.15.log, found under D:\CW\Installer\log\,e. g. 8-14-2019-11.23.15 folder.
Feel free to post the install logs here if you like for further review. In the meanwhile, you may want to consider opening a ticket with support.
11-06-2019 10:03 AM
Hi James,
First of all, thanks for you quick response.
Yes, may be there are other reasons that makes my installation fail.
Please, find enclosed my log file: C:\CW\Installer\log\11-5-2019-15.53.51\cwinstall_11-5-2019-15.53.51
So, I appreciate if you take a look at it.
Thanks.
Best Regards,
Alberto PIOVENZAN.
11-06-2019 12:09 PM
Hi @apiovenzan ,
Thank you for providing the log.
Here's some of the issues I see:
11-5-2019-16:33:04: Faild to disable Interactive Services Detection. Check fail message at C:\CW\Installer\log\11-5-2019-15.53.51\Disable_InteractiveServicesDetection_11-5-2019-16.33.04.log Install log can be found at: C:\CW\Installer\log\11-5-2019-15.53.51\cwinstall_11-5-2019-15.53.51.log - Please ensure that the Interactive Detection Service is set to Disabled and Not Running. This is an install prerequisite.
That said, I'm going to recommend you reinstall Clearwell as follows:
That's what I've got for you based on what I saw in the install log and what you've explained. I hope that helps and gets you a successful Clearwell install. Good luck
11-12-2019 03:43 AM
Hi Jimmy,
I realized that my main problem was that my Windows Server 2012 R2 was installed with Brazilian Portuguese Language.
So, I have just installed US English language and configured Windows to use it.
Then, I could continue installing the eDiscovery product.
PS. Also, I have not selected Nexidia to install.
Thanks,
Best Regards
Alberto PIOVENZAN.