Topics with Label: Rules

Log the mail body content

I wants to see the mail body of the enduser in LDP exec summary or Incident endpoint log. How can I create the Policy???

Symantec Service Desk 7.5 - Classifying an incident only for SubCategory alone

Hi, I am setting up service desk 7.5 in my environment. My question is how to select only SubCategory to for specific classification without inherit the rule to Main Category.When i add condition for example: Classification -Is Specific Classific...

ServiceDesk 7.5 - Hide KB Search and Change Report icon and its fuction on All User Screen

Hi Fellas, Is that a way to hide KB Search pane and Change Report Icon from end user(All User) screen. This is only needed for end user and should be viewable by the rest of other group. Thanks _Ramlan_

Resolved! User account has now been marked - upxmpt (check with editor for explanation)

Any idea as to why it has been marked as such ?

VOX

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