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Discussion Posts

CA Database Schema - SQL Querying

Hi there - I am currently looking to build some custom SQL queries against the CA database but am struggling to understand the various tables and their relationships. Is anyone aware of where I can find a data relationship diagram, CA data model sch...

Resolved! Compliance Accelerator with Mailbox Archiving

I am trying to use Compliance Accelerator to search user's mailbox archives. I created a new department and marked the Mailbox Archive as searchable. I gave the ev account all the nessecary roles on the department. However when I create a search it d...

Baron164 by Level 6
Partner Accredited
  • 1520 Views
  • 2 replies
  • 0 kudos

Resolved! CA 10 Searches do not start

I installed and configured CA 10.0.4. I created a couple searches under the application tab but they are not showing up under the Monitor tab. I created a daily search with a schedule and it hasn't done anything. Io also created an immediate search t...

Baron164 by Level 6
Partner Accredited
  • 972 Views
  • 1 replies
  • 1 kudos

Resolved! Compliance Accelerator 9.0.4 Reporting

I recently installed and configured Compliance Accelerator 9.0.4 but I need to get reporting up and running. When I go to the reporting tab it says "Disconnected from report server". I'm assuming I need to install SQL Reporting services. I was hoping...

Baron164 by Level 6
Partner Accredited
  • 740 Views
  • 2 replies
  • 1 kudos

Resolved! Compliance Accelerator 9.0 configuration

I installed Compliance Accelerator and I created a new search under the Application Tab and let it run and it finished successfully. However when I go to the Review tab it says "No Items Avaliable" so I'm wondering what I'm missing...

Baron164 by Level 6
Partner Accredited
  • 1346 Views
  • 10 replies
  • 1 kudos

Resolved! Can't find any users in Assign Roles

Hi All, I think I might have missed a crucial step here in configuring CA. I am trying to assign a role and I am getting no users and groups available as per the screen shot. Any idea on this?

Ben_Shorehill by Level 4
Partner Accredited Certified
  • 592 Views
  • 1 replies
  • 1 kudos

Resolved! EV Compliance Accelerator questions

Hi All,    Hoping someone here can shed some insight on a couple items our compliance department want cleared up. a.      Delete the large test pool of open items on our enterprise vault? b.      Can we flag or whitelist addresses?  c.      Can less ...

NM_Tech by Not applicable
  • 1023 Views
  • 3 replies
  • 0 kudos

Resolved! Compliance Accelerator Cannot Connect to server

I upated Enterprise Vault 9.0 to 9.0 SP4 last night. I then updated Compliance accelerator as well. Now when I try to login from the Compliance Accelerator Client I receive a message that says "Cannot connect to server - The server is in the process ...

Baron164 by Level 6
Partner Accredited
  • 577 Views
  • 3 replies
  • 0 kudos

Resolved! Compliance Accelerator Export

I have a user who needs to export a selection of email for an auditor. That or provide them access to compliance accelerator to do their own review. I'd much rather just be able to export a collection of emails. Can anyone provide me some instruction...

Baron164 by Level 6
Partner Accredited
  • 480 Views
  • 2 replies
  • 0 kudos

Resolved! Compliance Accelerator cannot open attachments

When a CA user tries to open some attachments (not all) they recieve this error. It doesn't happen every time the user tries to open attachments but it happens enough to be an issue. I'm hoping someone can point me in the right direction. Failed to...

Baron164 by Level 6
Partner Accredited
  • 812 Views
  • 7 replies
  • 0 kudos

Resolved! Compliance Accelerator Random Results

I have someone who is complaining that Compliance Accelerator isn't showing all the results it should when they search for email. I was told by someone else that Compliance Accelerator is actually designed to only show a random sampling. That person ...

Baron164 by Level 6
Partner Accredited
  • 893 Views
  • 11 replies
  • 0 kudos

Resolved! Compliance Accelerator

I have a client who has an issue with Compliance Accelerator. I have posted the summary of their issue below. The summary of the problem is this:         It looks like we are getting a random sampling of emails to review       but there is no way for...

Baron164 by Level 6
Partner Accredited
  • 591 Views
  • 3 replies
  • 0 kudos

Compliance Accelerator version 8

Upgraded a couple months ago from CA 7.5 to CA 8 - as an upgrade(?). Lots of downtime and fustration ever since.... journeling connector repeatedly failing, nightly Hot Word searches stopped working, Research selection of users not working....  ...