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Discussion Posts

Resolved! Access to research folder of ex-employee

Hi, One of user needs to access a research folder created by co-worker who already left the company.Even with administrator permission, we are not able to access the role assignment tab to change the permission.As far as I know, only the folder owne...

Resolved! How to put CA into read-only mode

Hi, We are performing DR failover testing and would like the EV and CA servers to be in backup mode.  It is straight-forward to put EV into backup mode.  We do have journaling connector installed and random sampling enabled.  Anyone know how to do i...

Fremont by Level 5
Partner Accredited
  • 2389 Views
  • 6 replies
  • 0 kudos

Resolved! Email Footers

I thought I had read that in version 10.4 there was a way to prevent CA from getting hits on hotwords when searching against the contents of a footer in an email. However, I have not found anything in the documentation or online. Can anyone clarify i...

Resolved! Compliance Accelerator with Mailbox Archiving

I am trying to use Compliance Accelerator to search user's mailbox archives. I created a new department and marked the Mailbox Archive as searchable. I gave the ev account all the nessecary roles on the department. However when I create a search it d...

Baron164 by Level 6
Partner Accredited
  • 1513 Views
  • 2 replies
  • 0 kudos

Resolved! CA 10 Searches do not start

I installed and configured CA 10.0.4. I created a couple searches under the application tab but they are not showing up under the Monitor tab. I created a daily search with a schedule and it hasn't done anything. Io also created an immediate search t...

Baron164 by Level 6
Partner Accredited
  • 961 Views
  • 1 replies
  • 1 kudos

Resolved! Compliance Accelerator 9.0.4 Reporting

I recently installed and configured Compliance Accelerator 9.0.4 but I need to get reporting up and running. When I go to the reporting tab it says "Disconnected from report server". I'm assuming I need to install SQL Reporting services. I was hoping...

Baron164 by Level 6
Partner Accredited
  • 728 Views
  • 2 replies
  • 1 kudos

Resolved! Compliance Accelerator 9.0 configuration

I installed Compliance Accelerator and I created a new search under the Application Tab and let it run and it finished successfully. However when I go to the Review tab it says "No Items Avaliable" so I'm wondering what I'm missing...

Baron164 by Level 6
Partner Accredited
  • 1334 Views
  • 10 replies
  • 1 kudos

Resolved! CA Unable to modify a search thats setup

We are running CA 10.0.4 and have searches setup on a daily schedule to collect the emails against the hotword for the compliance team to review.    They have started providing email addresses to block, so i can see we need to do this under the freef...

allanh1 by Level 3
  • 983 Views
  • 3 replies
  • 0 kudos

Resolved! CA - Random Caputre Question

I was wondering if there was a way to change the way CA caputres emails.   Here is our problem. Ex. I send an email to a distrubition list which has 20+ employees in our department and a couple outside clients are on the email as well.  This email is...

Voine by Level 4
  • 1150 Views
  • 8 replies
  • 1 kudos

Resolved! EV Compliance Accelerator questions

Hi All,    Hoping someone here can shed some insight on a couple items our compliance department want cleared up. a.      Delete the large test pool of open items on our enterprise vault? b.      Can we flag or whitelist addresses?  c.      Can less ...

NM_Tech by Not applicable
  • 995 Views
  • 3 replies
  • 0 kudos

Resolved! CA client search Attachment critaia

In the old version, the attachements Number we use -1 to set the schedule scheule no matter have attachment or not However we just discover the result are different if we use the attachement numbers "Does not matter" Any Idea? Is it due to we upgrade...

Resolved! Disable Sync AD user in CA and DA

Is it possible to disable AD sync a while, and then resync and how?   We are going to do some stress test and it will create many dummy user, but we dont want to have those dummy user in the CA and DA Can we archive that? Thanks

Resolved! Synchronizing new users to CA

I am trying to add a new Reviewer, but before I add him, I need to be able to see him as a CA Users (I assume)   When adsyncronizer runs I get the following in my event log: When it say "existing users" does that mean AD or CA existing users. I don't...

Resolved! duplicate item in search

We have some Bloomberg chat import into EV. However some chat CA will classify duplicate item in the search but actually is not, In DA search, we can search 2 item, is any setting in the CA client to do that?

csyckad by Level 3
  • 628 Views
  • 2 replies
  • 0 kudos

Resolved! Adding email address in CA user

I have a question, for example,  we add a additional email in 1 of the employee at 1-Dec-2012, can we search in CA before 1-Dec-2012, Assume we have email inside? Do we need to enable journal Connector