Topics with Label: Information Governance

Resolved! Created Date of Department and Search

Specific to a department and search within a department in CA, how can the created date of each be ascertained? Thank you.

Resolved! EV CA 10.0.4 - A report of "hotword" hits is desired

Greetings, Recently one of our business units has requested that we provide them a report where we can target specific hotwords, each which are part of larger "Hotword Sets" to try and determine which ones are occurring more often than others using ...

Resolved! Email Footers

I thought I had read that in version 10.4 there was a way to prevent CA from getting hits on hotwords when searching against the contents of a footer in an email. However, I have not found anything in the documentation or online. Can anyone clarify i...

Resolved! Report listing information from "Employees" section

I am looking for a report that will list all employees from the "Employees" tab listing: Dislay nameEmployee IDEmail address Thank you.

Resolved! Can I delete individual scheduled CA searches in CA 10.0.4 CHF3

Hi I have scheduled searches that looks they were never kicked off that users want to delete. For example., the one highlighted below - not enabled, never run. Users don't want these kinds of seaches cluttering the screen. thanks!

Resolved! Event ID 405 when trying to run reports in Compliance Accelerator

When trying to run reports in Compliance Accelerator I am getting Event ID 405 APP AS - Customer ID: 7 - An error occurred retrieving the report snapshots. System.FormatException: String was not recognized as a valid DateTime. at System.DateTim...

Resolved! EV 11 binaries install on CA and DA

Sorry to be a pain but I find this so frustrating... I'm trying to get my EV 10.0.4 environment upgraded to version 11.x I started by following the recommended procedure of upgrading our CA and DA servers to CA 11 and DA 11. That went fine. I now...

Resolved! Compliance Accelerator searches SQL query

Hi I want to pull details of specific unaccepted searches in CA. Specifcally I want the email address of the From and To recipients. I have this query which gives me everything except email addresses. Is this data stored in the CA databease? Thanks...

CA Synchronization Issues with AD

In July we upgraded our EV\CA environment to 10.4. Since that time, we have not been able to get our employee accounts to synchronize with AD. The last time they did was a few hours before the upgrade. Employee groups that point to an AD group synch ...

Resolved! Getting Event id 285/296 when running searches in CA

Since upgrading to 10.0.4 we have started to see issues when running searches in Compliance Accelerator. The searches never complete, but there are no errors as such in the CA console. We are seeing these errors in the eventlogs on the CA server. ...

Resolved! Compliance Accelerator - filtering out SPAM solution

Hi EV 9.0.2 and 10.0.4 I need a solution to filter out SPAM in CA. I understand there are 3rd party solution, or custom filtering can be used, or DCS, etc. A novel proposal is to use the Outlook Rules Wizard to delete SPAM as they arrive into the...

Resolved! Compliance Accelerator Report Listing Searches

I am looking for a report that lists all active searches for each department. Does this exist? Thank you.

CA Hotword search issues

We have a number of departments and searches and in one particular department the search for hotwords always produces 0 hits. Searches for attachments and external (named) recipients works fine. After some testing, I’ve narrowed the problem down ...

Resolved! Getting error while running reports in compliance accelerator

Hi All, I migrated my SQL server 2 weeks back all is working fine except the reporting feature in CA, when users try to run the report it fails and gives error. The current action cannot be completed.The user data source credentials do not meet the...

Resolved! CA/DA Client Shows "Disconnected from report server"

2 days back i migrated my SQL server from old to new hardware and hence had to reconfigure the Journaling infra Compliance Accelerator / Discovery Accelerator Server. Everything looks fine until today morning i noticed that in CA/DA client under rep...

Resolved! Compliance Accelerator Search: How to search time of message

Is it possible to perform a CA search and use the time of the message as a search criteria? Thank you.

Resolved! auditing in Compliance Accelerator

Hi (CA 9.0.2 and 10.0.3) Is there any auditing of events in CA? Interested in audit trails for Search percentage changes – department levelLexicon changes – application level and department level Ideally want to see an audit trail containing nam...

Resolved! Reconfigure CA/DA after moving CA\DA database to new hardware.

Hi All, Need your expert advice i am planning to move my CA\DA Journaling Database to new SQL server and i want to plan for re-configuration of the EV application side. Below is what i have a high level plan 1) Move SQL DB to new server (this wil...

Resolved! Automation of CA reports

Hi, Is there a way to automate one of the CA reports being produced say weekly at a set time? Thanks

Resolved! Review Buttons not working

I have an issue with 1 client who Review buttons are not working. They did in the past. She currently has 68 messages to review but when she clicks on Review, Pending... nothign happens. She has the same role as other employees who currently don...

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