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Discussion Posts

CA Database Schema - SQL Querying

Hi there - I am currently looking to build some custom SQL queries against the CA database but am struggling to understand the various tables and their relationships. Is anyone aware of where I can find a data relationship diagram, CA data model sch...

Resolved! Access to research folder of ex-employee

Hi, One of user needs to access a research folder created by co-worker who already left the company.Even with administrator permission, we are not able to access the role assignment tab to change the permission.As far as I know, only the folder owne...

Resolved! "Based on Search" for all nested departments

Is it possible to apply a "based on search" to all nested departments?  We have elected to structure our Departments by sales channel with nested departments by manager within the channel.  Generally, each nested department contains the same search c...

Resolved! Report for items reviewed by a reviewer in CA

Hi , I have a requirement to prepare a report on total no of items reviewed, pending and questioned for one employee in compliance accelerator. I checked the inbuilt CA report " Evidence of exchange(internal) review by employee " , but it displays ...

Resolved! Custom CA Reports

Hey. The standard CA reports are pretty useful, but I'm wondering it it's possible to create a custom report or modify an existing one. Specifically, I'm inerested in "Monitored IDs by Department". That report only includes messages from random samp...

Resolved! Compliance Accelerator searches SQL query

Hi I want to pull details of specific unaccepted searches in CA. Specifcally I want the email address of the From and To recipients. I have this query which gives me everything except email addresses. Is this data stored in the CA databease? Thanks...

goatboy by Level 6
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  • 5 replies
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CA Synchronization Issues with AD

In July we upgraded our EV\CA environment to 10.4. Since that time, we have not been able to get our employee accounts to synchronize with AD. The last time they did was a few hours before the upgrade. Employee groups that point to an AD group synch ...

Resolved! Compliance Accelerator - filtering out SPAM solution

Hi EV 9.0.2 and 10.0.4 I need a solution to filter out SPAM in CA. I understand there are 3rd party solution, or custom filtering can be used, or DCS, etc. A novel proposal is to use the Outlook Rules Wizard to delete SPAM as they arrive into the...

goatboy by Level 6
  • 1206 Views
  • 2 replies
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CA Hotword search issues

We have a number of departments and searches and in one particular department the search for hotwords always produces 0 hits.   Searches for attachments and external (named) recipients works fine.  After some testing, I’ve narrowed the problem down ...

Resolved! CA/DA Client Shows "Disconnected from report server"

2 days back i migrated my SQL server from old to new hardware and hence had to reconfigure the Journaling infra Compliance Accelerator / Discovery Accelerator Server. Everything looks fine until today morning i noticed that in CA/DA client under rep...

Cdee by Level 6
  • 1452 Views
  • 2 replies
  • 1 kudos

Resolved! auditing in Compliance Accelerator

Hi (CA 9.0.2 and 10.0.3) Is there any auditing of events in CA? Interested in audit trails for Search percentage changes – department levelLexicon changes – application level and department level Ideally want to see an audit trail containing nam...

goatboy by Level 6
  • 1754 Views
  • 4 replies
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Resolved! Compliance Accelerator with Mailbox Archiving

I am trying to use Compliance Accelerator to search user's mailbox archives. I created a new department and marked the Mailbox Archive as searchable. I gave the ev account all the nessecary roles on the department. However when I create a search it d...

Baron164 by Level 6
Partner Accredited
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  • 2 replies
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