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Discussion Posts

CA Database Schema - SQL Querying

Hi there - I am currently looking to build some custom SQL queries against the CA database but am struggling to understand the various tables and their relationships. Is anyone aware of where I can find a data relationship diagram, CA data model sch...

Resolved! Access to research folder of ex-employee

Hi, One of user needs to access a research folder created by co-worker who already left the company.Even with administrator permission, we are not able to access the role assignment tab to change the permission.As far as I know, only the folder owne...

Resolved! Unable to export under research folder

I am unable to export under research folder though I have owner of the folder and have full control and export permission on the folder. I can search but under export tab, "New" button is grayed out.    

CA Synchronization Issues with AD

In July we upgraded our EV\CA environment to 10.4. Since that time, we have not been able to get our employee accounts to synchronize with AD. The last time they did was a few hours before the upgrade. Employee groups that point to an AD group synch ...

Resolved! Getting Event id 285/296 when running searches in CA

Since upgrading to 10.0.4 we have started to see issues when running searches in Compliance Accelerator.  The searches never complete, but there are no errors as such in the CA console. We are seeing these errors in the eventlogs on the CA server.  ...

CA Hotword search issues

We have a number of departments and searches and in one particular department the search for hotwords always produces 0 hits.   Searches for attachments and external (named) recipients works fine.  After some testing, I’ve narrowed the problem down ...

Resolved! CA/DA Client Shows "Disconnected from report server"

2 days back i migrated my SQL server from old to new hardware and hence had to reconfigure the Journaling infra Compliance Accelerator / Discovery Accelerator Server. Everything looks fine until today morning i noticed that in CA/DA client under rep...

Cdee by Level 6
  • 1050 Views
  • 2 replies
  • 1 kudos

Resolved! Compliance Accelerator with Mailbox Archiving

I am trying to use Compliance Accelerator to search user's mailbox archives. I created a new department and marked the Mailbox Archive as searchable. I gave the ev account all the nessecary roles on the department. However when I create a search it d...

Baron164 by Level 6
Partner Accredited
  • 1159 Views
  • 2 replies
  • 0 kudos

Resolved! CA 10 Searches do not start

I installed and configured CA 10.0.4. I created a couple searches under the application tab but they are not showing up under the Monitor tab. I created a daily search with a schedule and it hasn't done anything. Io also created an immediate search t...

Baron164 by Level 6
Partner Accredited
  • 663 Views
  • 1 replies
  • 1 kudos

Resolved! CA 10 cannot add user

CA installed and configured (Customer DB exists, added the domain, event log shows synch'd) The CA client opens (runnig as the service account) cannot add users (Home, add role assignment)  The dialog box opens, but is disabled.  

Resolved! Compliance Accelerator 9.0 configuration

I installed Compliance Accelerator and I created a new search under the Application Tab and let it run and it finished successfully. However when I go to the Review tab it says "No Items Avaliable" so I'm wondering what I'm missing...

Baron164 by Level 6
Partner Accredited
  • 937 Views
  • 10 replies
  • 1 kudos

Resolved! CA Unable to modify a search thats setup

We are running CA 10.0.4 and have searches setup on a daily schedule to collect the emails against the hotword for the compliance team to review.    They have started providing email addresses to block, so i can see we need to do this under the freef...

allanh1 by Level 3
  • 629 Views
  • 3 replies
  • 0 kudos