Topics with Label: Troubleshooting

Resolved! Search Results Directory

Regarding the xml files that are found in the directory Enterprise Vault Business Accelerator\SearchResults\evbacompliance; can those be deleted without issue.

Resolved! Can't find any users in Assign Roles

Hi All, I think I might have missed a crucial step here in configuring CA. I am trying to assign a role and I am getting no users and groups available as per the screen shot. Any idea on this?

Resolved! Complianc Accelerator evbaadmin cannot connect to server

Upgraded EV and CA from 9 SP2 to 10 SP4 (via the approved upgrade paths. Now, when trying to connect to evbaadmin on the CA server, get the error cannot connect to server. (and the Configuration DB and the Customer Databases were upgraded at each ste...

Resolved! EV Compliance Accelerator questions

Hi All, Hoping someone here can shed some insight on a couple items our compliance department want cleared up. a. Delete the large test pool of open items on our enterprise vault? b. Can we flag or whitelist addresses? c. Can less ...

Resolved! Compliance Acclerator Searches goes in hung state.

Hi Guys, I have come across a small issue. My compliance team is trying to perofrm a search on each dept having 5 searches in each dept and 1000 hotwords in it. CA server version 9.0.2 CA Client Version 9.0.2 No of Dept 8 No of search...

Resolved! Search Results in Blue

I've run a search in CA using the research folder option. When the results came back, I got six hits. Of the six, two are displayed with a blue font. I thought maybe this is because the items may have been reviewed earlier since the search parameters...

Resolved! Compliance Accelerator can't find Bloomberg IMs.

Hello, My Compliance Accelerator can't find Bloomberg IMs. I tried to change ALL kind of settings in Searches but no luck (sampling and capping 100%). In "Search" I see exchange emails, MS Lync IMs, bloomberg EMAILs (****@bloomberg.net), but no BLM I...

Resolved! duplicate item in search

We have some Bloomberg chat import into EV. However some chat CA will classify duplicate item in the search but actually is not, In DA search, we can search 2 item, is any setting in the CA client to do that?

Resolved! compliance accelerator RPC searching issue

We are just upgrade EV & CA 8 to EV , CA 10 EV Server name: EVMA01 EV DNS Alais: EVCNAME CA Server Name: EVCA01 in the dtrace , we saw the CA is trying to connect the EVCNAME and said cannot connect directory service. however, pointing to the CNAME w...

CA Report Message Summary By Department "view message" HTTP Error 500.19 - Internal Server Error

Hi, When clicking CA 10 Report Message Summary By Department "view message" HTTP Error 500.19 - Internal Server Error

Resolved! Compliance Accelerator Cannot Connect to server

I upated Enterprise Vault 9.0 to 9.0 SP4 last night. I then updated Compliance accelerator as well. Now when I try to login from the Compliance Accelerator Client I receive a message that says "Cannot connect to server - The server is in the process ...

Resolved! Compliance Accelerator Export

I have a user who needs to export a selection of email for an auditor. That or provide them access to compliance accelerator to do their own review. I'd much rather just be able to export a collection of emails. Can anyone provide me some instruction...

Resolved! Compliance Accelerator cannot open attachments

When a CA user tries to open some attachments (not all) they recieve this error. It doesn't happen every time the user tries to open attachments but it happens enough to be an issue. I'm hoping someone can point me in the right direction. Failed to...

Resolved! CA Group Synchronization

Having an issue populating a new group in CA... I have created a new employee group that is synchronized by using a windows group (domain\group) as its source. This initially worked just fine. However I was later asked to add additional users, so a g...

Resolved! Compliance Accelerator Random Results

I have someone who is complaining that Compliance Accelerator isn't showing all the results it should when they search for email. I was told by someone else that Compliance Accelerator is actually designed to only show a random sampling. That person ...

Resolved! Unable to save newly created schedule searches.

Hi Folks, I have been facing a weired issue while creating a new schedule search in CA 9.0.2 I am follwing the CA admin doc to create the search and save it but it wont save and also it wont show any error also. Any idea how to deal with this.

Resolved! Compliance Accelerator

I have a client who has an issue with Compliance Accelerator. I have posted the summary of their issue below. The summary of the problem is this: It looks like we are getting a random sampling of emails to review but there is no way for...

Resolved! Performance issue seen while running searches in Symantec Compliance Accelerator

Hi, We are facing a performance issue in Compliance Accelerator application while running searches. Any scheduled searches are taking a long time to process and goes into Hung State after few hours. Below are troubleshooting we have done till date. I...

Resolved! drill down to the department members

Hi, I can't seem to drill down to the department members, but only in the right box. We are running v10.0. Is that expected behavior?

Resolved! Issue with formatting

We have been seeing certain emails, when viewed in CA show up with what appear to be Chinese characters. However if you open the message to view in it's original format it is in English. Anyone seen anything similar

VOX

Discussion Posts