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Desktop and Laptop Option
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Discussion Posts

Useful Desktop Laptop Option 9.7 Links

DLO Readme : v9.7DLO License GuideDLO Install Prerequisites : v9.7Quick Reference Guide for DLO Installation and Configuration : v9.7Administrator's Guide (EN) : v9.7Software Compatibility List : v9.7Hardware_Compatibility_List : v9.7How to use VxUpd...

klauskresnik by Moderator
Employee Accredited Certified
  • 3249 Views
  • 7 replies
  • 7 kudos

Error: Engine is operating in offline mode.

After DEDUP was enabled on my storage location, some users logs report errors: File path FAILED to copy to the network user data folder. Error: Engine is operating in offline mode. http://www.symantec.com/business/support/index?page=answers&startov...

Alex_11 by Level 2
  • 916 Views
  • 3 replies
  • 0 kudos

Dlo 7.5 installation

Hi, We have the following. 1. OS - Windows 2008 R2 2. DLO 7.5 With SP1(64bit).   Is there any best practice for this installation. I have tried to install the DLO 7.5 with SP1 but giving the below error. ****** Service Pack 1 or greater is re...

DLO 7.5 SP1 Alert Issues

Hi everyone, We have this customer who has an issue with the notification alerts. Long story short, we were able to reproduce this bug (which dates back to 2009 since I found http://www.symantec.com/docs/TECH71391 with exactly the same workaround as...

Marco_Tafur by Level 4
Partner Accredited
  • 409 Views
  • 1 replies
  • 0 kudos

DLO 7.5 SP1 on Windows 8.1

We are just starting to roll out DLO. I am running Symantec DL0 7.5 SP1 on Server 2008 R2. Running all the latest Windows and Symantec updates. We have had no issues with Windows 7, but Windows 8.1 seems to be problematic. We have one user on Wind...

DLO reports ERROR

Hello, I can write to you I am karim of Deloitte Morocco and I have a little trouble on the report generation error check that the dlonobackup_fr.rdl file is installed and this for every file reporting. thank you for your return Karim

ksahmi by Level 3
  • 1412 Views
  • 16 replies
  • 1 kudos

DLO Issue

Hi,   I`m getting those errors in event viewer . many jobs are failing. ID 0  [Error],"WebServerRequest::RunWebRequest: curl error code = 3; curl error message = <url> malformed" , [Error],"CRESTHashStoreProxy::HandleCommonServerError/(ERRORLOGGE...

Orionex by Level 4
Employee Accredited
  • 501 Views
  • 2 replies
  • 0 kudos

Resolved! Recovering data from a PGP Encrypted Drive

Hi, I am hoping someone can share some experience with recovering data from a drive which is PGP encrypted. I have a laptop running windows 7 which is PGP encrypted. Following a general application problem I chose to reboot my machines, on reboot aft...

scar1 by Level 2
  • 922 Views
  • 1 replies
  • 0 kudos

Resolved! DLO Console only opens for one user

Hello The Symantec DLO Console only opens when logged in as one particular user. If another user logs in to the server and tries to open the console, they get the following error: "Communications with the DLO services are down. Check to see if DLO se...

DLO on non domain desktop

Hi, Our DLO 7.5SP1 is running on WIndows Server 2008 R2 SP1 which is in a domain  (Since Domain is mandatory for DLO it is added to a domain). Our Client Desktop is a Workgroup computer. We have installed DLO agent on it and while trying to open the ...

Resolved! DLO Error 1603: Fatal Error During Installation

Hello everybody   I'm installing DLO Server with a remote SQL Server 2008 R2 database. THe agent for the database was successfully installed in the remote server, but when I'm trying to install DLO Admin and Maintenance Server in the console server, ...

Di_Ro by Level 4
Partner Accredited
  • 1415 Views
  • 3 replies
  • 1 kudos

DLO 7.0 push install errors

Hi! I have problems when upgrading agents on client computers to DLO 7, i constantly getting errors when pushing installation from DLO console. Installation log: Symantec DLO (TM) Installation Log   Start time: 11-08-2013,11:30:08   *****************...

Resolved! Wrong encryption key

Hi Would you be able to let me know a list of possible causes and solutions for the below alert for a user on the DLO Conole? The Desktop Agent computer was configured with an encryption key that is no longer valid.  Any encrypted data stored in the ...

smithj by Level 6
  • 667 Views
  • 6 replies
  • 0 kudos

Resolved! Error when restoring files

Hi I have a user who is getting the below error on the DLO console when trying to restore files: error reading source file. attempt to decrypt with bogus header. Any ideas why this is happening? She has the client installed on 3 different systems and...

smithj by Level 6
  • 474 Views
  • 4 replies
  • 0 kudos