Topics with Label: Troubleshooting

Step By Step guide to download and install Veritas Desktop and Laptop Option

Step By Step guide to download and install Veritas Desktop and Laptop Option https://www.veritas.com/content/support/en_US/article.100047625 Veritas DLO Support site

Useful Desktop Laptop Option 9.7 Links

DLO Readme : v9.7DLO License GuideDLO Install Prerequisites : v9.7Quick Reference Guide for DLO Installation and Configuration : v9.7Administrator's Guide (EN) : v9.7Software Compatibility List : v9.7Hardware_Compatibility_List : v9.7How to use VxUpd...

Resolved! DLO Error: There is a problem with configuration on this computer. The Desktop Agent will remain disabled until the problem has been corrected by your administrator. Your administrator has been notified

Hello, Some of my users have their DLO clients disabled when they log in to a machine. The clients show the following error until the user opens the DLO Interface and clicks Refresh: "There is a problem with configuration on this computer. The De...

Resolved! Console hangs when removing computers from DLO

Hello, When I try to remove a computer from DLO the console will become non-responsive and hang, sometimes for as long as an hour, before it comes back online again. If I force quit the console and try to re-launch it I get an error about not being a...

DLO, Dedupe, Garbage Collection and starting over

We've had various issues with DLO and have been through several support tickets over the past few years, but the bottom line is we are still struggling to get this working reliably. Are we the only ones? Just recently, we deleted ALL computers via th...

DLO 7.5 Agent getting "Please enter a correct password"

We just migrated from Backup Exec DLO 2013 R3 to DLO 7.5. We have Symantec DLO Admin running on DomainA We have computers on DomainA running agents no problem. All computers we are trying to migrate to 7.5 from DomainB get "Please enter a correct pas...

DLO backlog management

Hello, We've found that DLO is not well handling backlog. We've got clients that reports to console succeddfull backup, but when we browse the server storage, lots of data are missing. We've tried to move users from dedup storage to regular one : no ...

DLO problem to backup files. pst

Good day fellow could tell me the best practices as respaldas my pst files that I have installed the offices is 2010, the DLO console is 7.0. as incremental not work, check in symantec 25 days later did not help me so I write this forum. I have c...

Resolved! DLO client memory usage

I'm concerned about the amount of memory the DLOClientu.exe process is using on some of our machines. I've seen it get up to 800MB on my machine and 1.5GB on a colleagues. Is there some way to limit that, or is that the price we pay for deduplication...

Backup Exec - DLO Migration

Dears, I moved Backup Exec DLO to new server with the same name, same disk drive configuration ,, followed the below TechNote http://www.symantec.com/business/support/index?page=content&id=TECH191850 All Backup exec services run successfully wi...

DLO backup creating folders, but no files inside

I have the DLO server installed on "server A". I have a storage location on "server B". Any DLO client I set up will create the usual and expected folders on server B, but there are no files inside those folders. The storage locations on "server A...

Symantec Desktop and Laptop Options - Problem

Dear All, We have some issue with the Symantec DLO backups. below is the setup 1) Symantec DLO Server - Windows 2012 Server 2) Symantec DLO Clients - Windows XP Professional & MS Office 2007 Professional We have backups running for some clients...

Resolved! DLO Profiles

How I can know if profiles is working correct? Attached is a picture of two different profiles and i find no differences... on the images you see two profiles: MANAGER -> YES DELTA TRANSFER private archives> SI COMPRESSION> NO CHIEF MANAGER ...

DLO report on used storage gives incorrect information

When I run the report DLOstoreperuser_en.rdl from the reports section, I get a nice report stating the amount of data that is being used. The information is however absolutely not correct. Our test setup contains a folder DLO_Dedupe_Data and a folder...

DLO 7.5 crashes on Windows 8

I was anxiously awaiting the release of DLO 7.5, since we recently upgraded all of our PCs to ones running Windows 8. I installed it on my server, and attempted to install it. I was able to push-install the DLO client only to the Windows XP machine...

Incorrect Network User Data Folder Information

Hi, I have recently started from scratch with our DLO configuration. By this I mean I deleted all user accounts from the server, removed Automated User Assignments and Profiles and started again. My problem is that since reinstating the service to ...

Huge DLO network traffic

Hello, We deployed DLO to some users at a branch office which is just some kilometers away. NBU DLO 6.1, SQL, and storage location is at HQ data center. WAN link is 30 Mbps MPLS. DLO profile is configured to use incremental message level and VSS meth...

Resolved! .dmp File Viewer For DLO Dump Files

I'm trying to read .dmp files generated from a DLO version 7 client. I've tried using the Windows Debugging Tools SDK but it doesn't recognize the Symanetc .dmp files. Can anyone recommend a viewer? Thanks!

Decryption stopped at 57% using either windows client or recovery disk

I started to decrypt my hard drive using the Windows client (so that I could update Windows OS). During the decryption process, my machine went into sleep mode and when initiated again, it appeared to be stuck at 57.79%. I changed the power setting...

DLO Agent cannot create new users automatically, DLO Admin console can sometimes

Hi, I've been trying to resolve the following issue on a DLO 7 server (which was upgraded from BE 2010 R3). I think this issue started since the upgrade, but can't quite recall, as it's been a while. When a new user starts the DLO agent on the client...

Export/Import Profile using -IOProfile command

Hi, With DLO 7.0, when Exporting the profile using command :DLOCommandu –C <master server name> -IOProfile -DBF <export file name> -E <profile name> After importing in an other DLO 7.0 server the profile with he command: DLOCommandu –C < server n...

Resolved! "Backup Folder" pane in DLO 7.0 is empty

We recently migrated from Backup Exec DLO to Symantec DLO 7.0. Now, when we want to restore files, the "Backup Folder" pane on the "Restore" screen is empty. It contains only the computer name, but no drives or folders. Searching works though, and al...

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