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Discussion Posts

Resolved! DA 11 no customer database update

Unfortunately I did not follow these instructions from the beginning. So I started to install a dedicated EV 11 server from the install media by using the install wizard. This server came on top to our 3 server environment with EV 10 (plus additional...

woelki by Level 4
  • 1781 Views
  • 7 replies
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Resolved! Multiple DA servers in a single EV site

Hi, Looking for input on this question: Customer has a single EV site but 2 EV servers in US and EU, with local SQL servers used for storing VS DB's in US and EU. Would like to implement DA serves in both locations. Should I configure 2 separate ...

Fremont by Level 5
Partner Accredited
  • 386 Views
  • 3 replies
  • 0 kudos

Resolved! Office 365 on Discovery Accelerator Client Computer

Hello.  Is Office 365 supported on the DA client computer?  The eDiscovery environment is EV and DA 10.0.4 CHF 3.  According to http://www.symantec.com/business/support/index?page=content&id=HOWTO58721#v17845555 Office 365 is not listed as supported ...

Resolved! Question on DA "and/or" search terms

I am trying to construct a search that does the following: phrase1 or phrase2 or phrase3 and phrase4 or phrase5 or phrase6 and phrase7 or phrase8 or phrase9 Can I put each of these in seperate Content or Subject boxes with "any of" ...

Resolved! DA Minimum Word Size?

Is there a minimum word size that DA must have to search on a word? I am searching on a 2 letter word and getting an excessive number of hits.   Thanks   scott

Resolved! Discover Accelorator - Inaccurate hit counts

TCP Chimney, TCPIP Offload Engine (TOE) or TCP Segmentation Offload (TSO) will cause a transport-level error to be logged resulting in inaccurate hit counts for Accelerator searches Title of Tech Doc http://www.symantec.com/business/support/index?pa...

Resolved! Discovery and Compliance Accelerator Reporting

I need to know if I can have Compliance Accelerator and Discovery Accelerator using the same instance of SQL reporting services? I have 1 SQL server with SQL reporting services. I'm setting it up for CA but wanted to know if I need to install another...

Baron164 by Level 6
Partner Accredited
  • 411 Views
  • 2 replies
  • 0 kudos

Upgrade from DA90SP4 to DA10SP4CHF1 breaks SQL replication

FYI. We had the below issue occur twice in different environments. This might or might not be happening to you, but if it does, you know now... Starting situation: Windows 2008 R2 x64 standard edition (EV and SQL server). SQL 2008R2SP2 standard editi...

GertjanA by Moderator
Partner    VIP    Accredited Certified
  • 253 Views
  • 3 replies
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Resolved! EV Discovery Accelerator - Reports Requesting Credentials

A quick-fire question: Each time I run a report for the first time from within the EV DA Client (10.0.4), I am requested to enter the credentials to connect to the SQL Reporting Server.  I enter the same credentails as the user I am logged on as and ...

SYMAJ by Level 6
Partner Accredited
  • 555 Views
  • 7 replies
  • 1 kudos

Resolved! EV Discovery Accelerator - EV Versions

After reviewing the requirements for EV base software (Services or API) to be installed prior to EVDA I am not 100% as to the versions allowed. I have an EV server running 10.0.1, which will be upgraded to 10.0.4 over the coming months.  I will be in...

SYMAJ by Level 6
Partner Accredited
  • 396 Views
  • 2 replies
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Resolved! Order of upgrade for DA 10.0.4?

Just reading Upgrade instructions for 10.0.4. On page 34 it states;  Order of upgrade in an environment with Compliance Accelerator or Discovery Accelerator If the Enterprise Vault environment that you are upgrading includes Compliance Accelerator or...

Resolved! Discovery Accelerator search results inaccurate

We continue to experience inaccurate results which consist of items for a non-selected user that does not meet the criteria in the search.  We have tested with two different searches that produce very different results.  We use the following search c...

Resolved! DA DB maintenance

We have the sql 11.0.2 database for DA 9.0 mounted on a windows server 2008 R2 box and our DBAs run the following maintenance: Index Maintenance and Update Statistics  - Nightly Full Backups  - Nightly Log Backups  - Every 15 Minutes I'm assuming tha...

Resolved! Search Journal or all mailboxes - or both?

We've been running Discovery Accelerator for some time now and I have always wondered if there is a benefit to searching more than just the Jornal mailbox for Legal Cases.  It seems to me that if the Journal has a copy of all mail items, then searchi...

lsukip by Level 2
  • 391 Views
  • 4 replies
  • 0 kudos

Resolved! Migrate DA 9.0 SP1 to version 10

Hi all, I am in the middle of migration planning to EV10.  I got it all covered with exception of DA.  I am unable to find any guide that explains how to migrate DA 9.0 SP1 revision 23 to version 10.  Would you know where I can find such a guide? T...

Raf999 by Level 3
  • 546 Views
  • 5 replies
  • 0 kudos