Topics with Label: Troubleshooting

Resolved! Discovery Accelerator client able to set time-out?

For exchange we want the client automactially logoff after 15 mins, is there any settings? Thank you.

Resolved! Discovery Accelerator web page not opening

Hi, We had Enterprise Vault 7.5 SP5 before we upgraded to 8.0.5 version. We have Enterprise Vault and SQL on MSCS and Discovery Accelerator and UCE in one box and CA in another box. Found we could not upgrade DA directly from 7.5 SP5 to 8.0.5 version...

Resolved! ingesting a users .PST files for use with Discovery Accelerator, without the contents showing up in the users mailbox?

Hi folks, is there a discrete process for ingesting a users .PST files for use with Discovery Accelerator(EV/DA9.2), without the contents showing up in the users mailbox? As in we don’t want them to know the .pst’s have been ingested? Does this mak...

DA 9.0 Exception Handling Failure: Unable to handle exception PresentationTierExceptionHandler

– I am experiencing an issue with Discovery Accelerator 9.0. It was working just fine until I selected the “stack” option. Now I am unable to navigate because I keep receiving error messages stating: “Exception handling failure: Unable to handle ex...

Resolved! DA custodian issue after 8.0 upgrade

Hello, We just upgraded from 7.5 to 8.0 and when we attempt to add a user to the custodians or in address manager we get an error that the user exists but we cannot find them anywhere, I am guessing that they were part of older cases prior to upgradi...

Resolved! quotation marks within Symantec Enterprise Vault Discovery Acclerator

What kind of quotations marks are supported in Discovery acclerator to achieve phrase searches. Only Alt 34 -> " or also others like Alt 0147 “ or Alt 0148 ”. Is this depended on local settings or different keyboards? We had a problem giving wrong re...

Resolved! Error on Exports from DA

Hi All, On EV & DA 9.0 SP2. Searches are running cleanly, but exports to either PSTs or MSGs are consistently producing the following errors: "Error Failed to retrieve: An internal error occurred. Internal error: '<0x8004011b>'." Sometimes a "f...

Resolved! DA Client 10: Cannot search archive as directory recovery is unavailable

Community, I apologize if this is something simple, but I am having difficulty conducing a search in DA. I have a Case created, and when I specify a search, the search status errors with "Cannot search archive as directory recovery is unavailable". ...

Resolved! Sort Export

Is there any way to sort the export by date or individual instead of ID? Thanks in advance, Greg

Resolved! Delete accepted search results in Discovery Accelerator

Is there a way to delete a search after you've accepted it in DA?

Resolved! Searching BCC in Discovery Accelerator

The guide on effective searching for DA states that the BCC information can be searched via a custom attribute in the search. However, I've tested this and I cannot seem to search BCC items in my version 9.2 DA environment. Has anyone else noticed th...

Resolved! accelerator service processor - error in EV log

Hi Guys getting the attached message constantly in the EV log anyone seen this before or could give a pointer as to what is causing it C

Resolved! DA Search IPM Default?

If you just configure a new DA case and search to search vaults for custodian from the custodian manager, is it searching all IPM types or just IPM.Note? I have come across nothing that says specifically what it does.

Resolved! DA 80SP5 - Create customer on SQL2005 with instance

Hello all, strange issue. I've succesfully installed DA in a site. I am now trying to create a customer. The EV server and the SQL server are seperate. I enter as SQLserver SERVERNAME\INSTANCE Add appropriate logfile and databasefile directory. I g...

Resolved! Export Failures

I have been unable to replicate this problem, so I'm hoping someone here might know... When doing an export of search results to a PST, I have seen messages that could be placed in the PST wind up in a folder called "messages" and placed there as *.m...

Resolved! DA Hold Release and New Holds

Someone recently claimed to me that they experienced an issue with Discovery Accelerator when they attempted to release a very large hold and it took a very long time. Because of the time it took to complete, their on going search schedule was impact...

Resolved! Discovery Accelerator admin site EVBAADMIN issue

Dear Coleagues, I had a installation of DA ata customer site and faced some issues during the install. After the setup wizard completed the admin site did not open. On checkibng IIS, I found EVBAADMIN site created but on trying to browse to it I get...

Resolved! DA Migration to 64bit Hardware Issue

Hello, followed the Technote on performing this with the actual SQL databases remaining where they are. Only DA was moved from old to new Server. The issue comes when editing the Customer database properties for the Customers Tasks Server as mentio...

Resolved! Can't connect with DA Client 9.0.1

Hello, We are trying to use the DA Client on our DA servers to connect and do some test searches. By default when the client starts up it is trying to connect to Localhost (which seems right), however bombs out and reports that it cannot connec...

Resolved! New customer database for DA

Hi, I thought I remembered reading somewhere that it was a best practice to open new customer databases every so often... We were thinking to do it once a year. My question though is what happens to the old customer databases? They still show up in t...

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