Topics with Label: Troubleshooting

Resolved! Discovery Accelerator Searches

How can you run searches using discovery accelerator? I have created the case and assigned roles. When I click the searches tab nothing happens. Did I miss something somewhere?

Resolved! Reports DA8 'Cannot impersonate user' error

Hello DA-experts, I've configured DA-reports and deployed them succesfully. I have a user testing the DA-client (80SP4), and searches etc work fine. When trying to run a report, the user gets below error: An error has occurred during report processin...

Resolved! Discovery Accelerator Custodian Limitation of 1000

I am using Discovery Accelerator 8.0 SP5 and new feature has been put in place that's, well, terrible. When creating a new search within a case, the custodian user selection has now been limited to show only 1000 custodians. This is great if you only...

Resolved! Discovery Accelerator Export Fails

In some cases when I am running an export from Discovery Accelerator, the log files that generally come with the export are never written even though the job is finished. So I have a few questions: 1 - Has anyone else seen this? 2 - Is there a way to...

Discover Accelerator Client: Service Status red X

Please look at the attached file and advise. I just configured this today, so I'm really green to all of this.

Resolved! Discovery Accelerator stuck in upgrade state after upgrade

Hi Guys, Yesterday i did an EV upgrade from version 7.5 to 8.0 SP1. It went smooth. After that i did an upgrade for DA from 7.5 SP5 to 8.0 SP1, the upgrade completed successfully but now when i check the status in the EVBAAdmin , it is stuck on upgra...

Saving and Exporting DA data, but data does not show up in folder

OK, I have produced a DA search (EV and DA 8.0.4), and it has the data I need to present to the legal dept. I first went to the bottom of the Review tab and selected the copy icon. I specified a local drive (C:) and created a folder for it. There ...

Resolved! DA80SP4 Deploying reports issue

Hello all, I'm trying to deply DA-reports, using the EVBAadmin-webpage, Reportingserver option. This DA server is in a domain called a.domain.com, the sql-server is in b.domain.com The sql server is pingable, both on ip, name and alias from a to b. W...

Resolved! Discovery Accelerator Manager Web site Exception 'System.Web.HttpUnhandledException'

After installing Enterprsie Vault 8SP4 with Discovery Accelerator on the same server and SQL on a dedicated, I created a new Customer at the Discovery Accelerator Manager Web site http://localhost/evbaadmin/. After creating the new customer, restart...

Resolved! Discovery Accelerator Preview Pane Error Customer ID: 6

Hello Guys! I'm getting the following error when i am trying to view de archive item in the preview pane when using Discovery Accelerator search. "Cannot retrieve the item Report this error to your system administrator An internal failure occ...

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