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Discussion Posts

Resolved! Need to export clearwell Tags in version 7.1.2

Can someone list the steps on how I can perform the following in CW 7.1.2   We had our Clearwell Load files for each case loaded into Relativity but I need do a export of the Tag stuff/info out of clearwell so it can be overlayed in relativity.  Ca...

bc1410 by Level 5
  • 682 Views
  • 2 replies
  • 0 kudos

Resolved! Manual LDAP Configuration For CW8.1

Is there a way to manually change the LDAP address outside of the Clearwell application, i.e. a configuration file somewhere? The original LDAP settings pointed to a DC that has been decommissioned and needs to be updated to a current LDAP DC. Unab...

R_P_R_ by Level 3
  • 838 Views
  • 2 replies
  • 0 kudos

Change Clearwell Local User Passwords in CW 8.1

I've just upgraded to Clearwell 8.1 from 7.1.3. I need to change the passwords for the local accounts that were created when on the previous version. When I go to System->Users and select a local CW account, there is no option to change the password...

R_P_R_ by Level 3
  • 692 Views
  • 3 replies
  • 0 kudos

Resolved! allowed list of WSUS appliable patches

Hi, i want to start using an internal Wsus server for our clearwell servers, but i am wondering, can any Microsoft offered patch be applied? including the MS Office patches? are there certain patches that we need to exclude? If so, is there list o...

moorrees by Level 3
Partner Accredited
  • 856 Views
  • 3 replies
  • 3 kudos

Clearwell email proxy address

Hi, We have CLearwell 7.1.4 installed in our environment and per user is having around 100 proxy addresses of mailbox.Now requiremnt is user wants to display his atleast 60 email proxy addresses.I can achive this requirement If I set "esa.employment...

Resolved! Creating radio button tag without "No Selection" button

My team is new to Clearwell and need some advise on creating tag sets. There is a  "No Selection" default value created when adding a radio button sub-tag. Are there any ways to remove/disable this "No Selection" default value? Cheers!

FTAN by Not applicable
  • 426 Views
  • 1 replies
  • 0 kudos

Resolved! Clearwell RBAC (ROLE BASE ACCESS CONTORL)

ISSUE:  We have many E-Discovery admins in a shared architecture - The problem is that they can add themselves to other cases. QUESTION: Can we make an E-discovery admin policy to only allow them to get to cases coded with XYZ*********  cases? Can ...

BCAM by Level 2
Employee
  • 442 Views
  • 1 replies
  • 0 kudos

Clearwell Backup Best Practices

I know its probably taboo to post a quetsion like this and ask for information so many people arent willing to share (why I dont know), but I dont see why it hurst to ask. I am curious about best practices others are adhering to in backing up their ...

mmorocco by Level 2
Partner Accredited
  • 805 Views
  • 3 replies
  • 0 kudos

ADSCrawler.exe process invoked by terminated user

We're seeing in the Event log that the ADSCrawler.exe process looks like it's trying to run using an account of a user that has left the company. In AD, the account is disabled. On our Clearwell machine the event shows: <Begin>----------------------...

206Ray by Level 2
  • 371 Views
  • 1 replies
  • 0 kudos

Resolved! Last left off prior to log off

Upon logging out, CW will ask if you want to be returned to the same doc when you log back in...or something along those lines.  You can also have it stop asking you about this function.  Is there a way to re-enable this feature?   Thanks!

ODS_Rob by Level 3
  • 401 Views
  • 1 replies
  • 0 kudos

Collecting From PC - Windows Sessions

Hello.  Two Windows sessions are established on the target machine when collecting from a Windows PC.  One of the sessions is the account the collection task was set to use.  It is the second session I'm not able to figure out.  Thought it might be o...

Resolved! Error Installing Clearwell Confirmation Server

I got everything installed on 7.1.2 fresh install.  Installed Fix2.  I went to install the Confirmation server ( same box, I know it should be separate but client won't allocate ) for Legal Hold Module and I noticed that it detected a previous versio...

katyk724 by Level 3
Partner Accredited
  • 578 Views
  • 1 replies
  • 1 kudos

Remove password from psts

Have PW protected pst files (we do not collect them - we get them from external sources). Is there a way to provide pw to the file within CW? Or, does the pw have to be applied outside CW and then just re-process the file?

Clearwell Identification & Collection EV error 7.1.2 FIX2

After configuring the EV service account as a collection source, I was able to discover EV but not create a collection task.  After reading knowledge base article for this I assigned the EV service account read/write permissions to the main CW direct...

katyk724 by Level 3
Partner Accredited
  • 705 Views
  • 3 replies
  • 0 kudos

Resolved! Clearwell - file collection - admin($) shares

I am getting a permissions denied on my filers (not file&print servers) when attempting to collect against an admin($) share.  It works fine on the filers on normal shares and works fine on the F&P servers admin or normal shares.   Additionally, I ca...

WiTSend by Level 6
Partner
  • 577 Views
  • 4 replies
  • 0 kudos

Resolved! Clearwell EsaApplicationService account

During installation of Clearwell I had to use cwappadmin account for the EsaApplicationService I was not able to change this.  What are the implications in MySQL if I change this post installation ?

katyk724 by Level 3
Partner Accredited
  • 592 Views
  • 1 replies
  • 3 kudos

Resolved! PC Collection Include and Exclude

For PC Collection I really like the File Type Tab to include the certain file types, however i would also like to exclude certain file extensions from the collection. is it possible to do that? if it is point me in the right direction.