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Discussion Posts

eDiscovery Platform 8.3 Cumulative Hotfix 4 Release

Hello Everybody, I wanted to let you all know that as of April 9, 2018, eDiscovery Platform 8.3 CHF4 has been released eDiscovery Platform 8.3 CHF4 Release https://www.veritas.com/support/en_US/article.100042225 This release addresses several issues ...

JimmyClearwell by Level 5
Employee Accredited Certified
  • 1033 Views
  • 0 replies
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MySQL 5.6.39 Upgrade for eDiscovery Platform 8.3 and 9.0

Hello Everybody,  I wanted to let you all know that as of March 29, 2018, MySQL 5.6.39 Upgrade for eDiscovery Platform 8.3 and 9.0 has been released MySQL Upgrade for eDiscovery Platform 8.3 / 9.0  https://www.veritas.com/support/en_US/article.100034...

JimmyClearwell by Level 5
Employee Accredited Certified
  • 1094 Views
  • 0 replies
  • 0 kudos

eDiscovery Platform 9.0.1 Release

Hello Everybody,  I wanted to let you all know that as of March 11, 2018, eDiscovery Platform 9.0.1 has been released eDiscovery Platform 9.0.1 http://www.veritas.com/docs/100041628.   This release addresses several issues in the Infrastructure, Syst...

JimmyClearwell by Level 5
Employee Accredited Certified
  • 1115 Views
  • 0 replies
  • 2 kudos

eDiscovery Platform 9.0 General Availability

Hello Everybody, I am excited and proud to announce the General Availability of eDiscovery Platform 9.0 as of December 22, 2017. This is a major release that incorporates many significant feature, product and security enhancements, improvements and f...

JimmyClearwell by Level 5
Employee Accredited Certified
  • 1026 Views
  • 0 replies
  • 3 kudos

eDiscovery Platform 8.3 Cumulative Hotfix 3 Release

Hello Everybody, I wanted to let you all know that as of October 2, 2017, eDiscovery Platform 8.3 CHF3 has been released eDiscovery Platform 8.3 CHF3 Release https://www.veritas.com/support/en_US/article.000128033. Besides a good many fixes, this rel...

Veritas eDiscovery Platform Solution Update

Hello All, Please join our Veritas eDiscovery Platform Solution Update on October 31st and November 1st with your hosts Mat Beer @matbeer and Aayush Jain @AayushJain to learn about the improved performance, security and resiliency features of the eDi...

JimmyClearwell by Level 5
Employee Accredited Certified
  • 853 Views
  • 0 replies
  • 2 kudos

Trouble installing Clearwell v8.2

I am attempting to install Clearwell 8.2 on Windows Server 2012.  I get to a point in the installation whereby it states that it is recreating database, please wait.  It appears to sit there for a long period of time and not doing anything.  Is this ...

Installing Clearwell 8.2 in Windows Server 2012

I am attempting to install Clearwell 8.2 on Windows Server 2012 and getting an error message that the install failes. Error message is:  b install-services failed.  Run it manually in D:\CW\V82.  If Firewall should be enabled, run "b -x32 firewall d...

Trying to Upgrade clearwell from 7.1.2 to 7.1.3

Im trying to upgrade to 8.1.1 eventually but inorder to get there I need to go to 7.1.3 then to 8.1 etc....  My PROBLEM is that when I try the upgrade from 7.1.2 to 7.1.3 I click on the setup program for 7.1.3 and I get the following message right aw...

bc1410 by Level 5
  • 471 Views
  • 1 replies
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Resolved! Need to export clearwell Tags in version 7.1.2

Can someone list the steps on how I can perform the following in CW 7.1.2   We had our Clearwell Load files for each case loaded into Relativity but I need do a export of the Tag stuff/info out of clearwell so it can be overlayed in relativity.  Ca...

bc1410 by Level 5
  • 588 Views
  • 2 replies
  • 0 kudos

Resolved! Symantec Clearwell default pw

Admittedly, this may be a stupid question.  I was recently tasked with updating/using a Clearwell appliance for which no one has any of the passwords (including the Windows Server 2008 R2 password).  Any help with this would be appreciated.  Thanks!

Clearwell Sets exclusions

Hi I am running a number of collections and sets and have an issue with the sets part. The sets are excluding a large amount of files from the collection, example in one is the collection returns 100,081 search hits and the corresponding set exclude...

eDiscovery Clearwell 7.1.2 ERROR production exceptions

Hello   Has anyone seen the following Clearwell error exceptions from a production Export?   com.teneo.esa.production.job.ProductionJobException: [#416227] Production job failed with exception: com.teneo.esa.production.job.ProductionJobException:...

bc1410 by Level 5
  • 580 Views
  • 3 replies
  • 0 kudos

Multiple forests

Does anyone know how to configure eDiscovery platform (formerly know as Clearwell) for multiple forests.  I can only find where to identify the GC for the ldap, but one GC won't work for the additional forest.   Thoughts?

WiTSend by Level 6
Partner
  • 1071 Views
  • 1 replies
  • 0 kudos

Content processor error

I rec'd this error when I review the document in Native mode: Content processor error - com.teneo.esa.imaging.ImagingRetrievalException: [#670201] "Imaging retrieval failed [#170001] Retriever error: [#170001] Retriever error: Retrieved file not foun...

G4H1949 by Level 2
  • 1197 Views
  • 2 replies
  • 0 kudos

Text Font in Body of Legal Hold Notice Needs fixed

After the 8.0 upgrade, our organization has used a workaround for the error relating to the HTML editor.  Since we can't copy and paste directly from Word, as it returns the "Length of the notice body has exceeded the maximum limit of 13000 character...