We are running hit highlighting on three searches and receiving the error message [#41025] QueryEngine error; [#41025] QueryEngine error; Search PrivTerms01-1000 is not supported for highlighting action. Please run this search first i tried searchi...
I got everything installed on 7.1.2 fresh install. Installed Fix2. I went to install the Confirmation server ( same box, I know it should be separate but client won't allocate ) for Legal Hold Module and I noticed that it detected a previous versio...
Is there a way, or will it be availble soon, to limit the collection of a PST to only those emails that are not responsive and not the entire PST? I have several collections where large PST files are collected (counting against the Processing licens...
Hello, was curious if anyone out there had a minimum format example they give out or use for loadfiles to load into clearwell. After some issues with a few loadfiles produced to us, and working with Clearwell tech support, it appears their guide lea...
It would be nice to be able to use load files with metadata AND be able to OCR image files...the way I understand it, you can either do one or the other with CW. However, we recieve loadfiles that don't necessarily include the text files...so it's m...
Have PW protected pst files (we do not collect them - we get them from external sources). Is there a way to provide pw to the file within CW? Or, does the pw have to be applied outside CW and then just re-process the file?
Hi We've an issue with CW 7.1.2 slowing down after a few (2-3) hours of working. A single user is Tagging on search results. After a while, the results are shown slower and slower. The screen switches to the result view and the please wait is showing...
After configuring the EV service account as a collection source, I was able to discover EV but not create a collection task. After reading knowledge base article for this I assigned the EV service account read/write permissions to the main CW direct...
Hi i need to know if there's a way to audit an user (System Manager Role), to view logs or something. In all the logs in log section dont show the activity of the user, or if an user log in to the system, etc. Thanks
I am getting a permissions denied on my filers (not file&print servers) when attempting to collect against an admin($) share. It works fine on the filers on normal shares and works fine on the F&P servers admin or normal shares. Additionally, I ca...
We're having problems with native rendering of documents in Clearwell. It seems IGC will only generate native view when running on a computer that a user has Admin/Power User rights on. There doesn't seem to be an option to run IGC server side. We ...
During installation of Clearwell I had to use cwappadmin account for the EsaApplicationService I was not able to change this. What are the implications in MySQL if I change this post installation ?
I am configuring the Legal Hold confirmation server on a new Clearwell v7.1.2 install. By default, links to the confirmation webpage are configured as HTTPS, so when a custodian clicks on a Legal Hold confirmation link, they get this message: Ther...
Clearwell version 7.1.2 I have a case that will require over 500 custodians to be added to a custodian notice. My entire Active Directory is imported in to my employee list, (50K+.) Currently, when I create the notice and click "Add Custodians" my ...
Can a case be converted back to a family tagging environment if it was originally started with Predictive Coding turned on?
Dear Members, Sorry For my bad English i have little query. how can i Re use Expired Media? it means my Media which retention period is 1 year finished. It means media CCT001 want to reused as CCT0017. is their any approximate procedre ? I just wan...
is there a tutorial/manual/explanation of Clearwell Pre-processing Job Status log messages?
We are seeing the following error message when we try to open the redaction view in a case: Error preparing document for display. [#41057] Content processor error - [#414203] NetIT Job Processor Publish Error. NetIT Publish Failure
We are currently running Java version 6 update 25 on our Clearwell appliance. For security reason, we would like to keep the Java version updated. What version will Clearwell eDiscovery version 7.1.2 support?
Clearwell is being installed at an account I support. Symantec is doing the install, but they are having touble with the account that gives Clearwell access to EV and I suppose the accounts that run services as well. Do I just need to assign permis...
