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Discussion Posts

Resolved! Creating radio button tag without "No Selection" button

My team is new to Clearwell and need some advise on creating tag sets. There is a  "No Selection" default value created when adding a radio button sub-tag. Are there any ways to remove/disable this "No Selection" default value? Cheers!

FTAN by Not applicable
  • 533 Views
  • 1 replies
  • 0 kudos

Is anyone reviewing BloomBerg data in Clearwell?

Hi.  I have a matter with a very high number of BloomBerg items for review.  Is anyone else using Clearwell to review BloomBerg data?  If so, what's the performance like?  What tool did you use to index / process the items before ingesting in Clearwe...

hickmana by Level 2
Partner
  • 314 Views
  • 1 replies
  • 0 kudos

Resolved! Deleting EV Journaled Messages From Clearwell

I was told that it is possible to search Enterprise Vault for specific journaled messages from within Clearwell and then have the ability to delete those messages from the vault store. I'm not able to find any clear documentation on this, is this po...

R_P_R_ by Level 3
  • 411 Views
  • 1 replies
  • 0 kudos

Resolved! Logging into Clearwell eDiscovery Platform Fails

We are on Clearwell 7.1.2, for a reason unbeknownst to us when trying to log in we get a message of authentication failed [#16005], User ID not found or password was incorrectly typed. I know this to be untrue because I can log in a few hours later u...

R_P_R_ by Level 3
  • 1719 Views
  • 8 replies
  • 1 kudos

Resolved! Minimum hardware requirements

Hi,   I´m trying to install a Clearwell lab and noticed in the installation guide that at least 8 core processors and 32 GB of memory is required. My questions are: 1. Is it possible to intall CW and get it working with less resources? Of course a...

Resolved! Release Notification Template

We're on Symantec Clearwell 7.1.2. I need to send out a release notification but the notification templates all have a confirmation section that I cannot seem to remove. Once we send the release we don't need the recipients to confirm whether or not ...

R_P_R_ by Level 3
  • 431 Views
  • 1 replies
  • 0 kudos

Resolved! Clearwell RBAC (ROLE BASE ACCESS CONTORL)

ISSUE:  We have many E-Discovery admins in a shared architecture - The problem is that they can add themselves to other cases. QUESTION: Can we make an E-discovery admin policy to only allow them to get to cases coded with XYZ*********  cases? Can ...

BCAM by Level 2
Employee
  • 589 Views
  • 1 replies
  • 0 kudos

EV Hold Data

Hi,   Please let me know how can we verify if someone has put EV hold via Cleaewell console? Is there any way through which we can confirm that this data has been put on Hold under EV ?

Resolved! Data Holds Report

We are looking for a comprehensive data hold report that will show the case, custodian, source type and date range, etc. of any data hold.  The export doesn't show all information, particularly the date range.

Clearwell Backup Best Practices

I know its probably taboo to post a quetsion like this and ask for information so many people arent willing to share (why I dont know), but I dont see why it hurst to ask. I am curious about best practices others are adhering to in backing up their ...

mmorocco by Level 2
Partner Accredited
  • 1024 Views
  • 3 replies
  • 0 kudos

Case Backup Failures

I often, randomly, get 1 or 2 (sometimes 5 or more, very random) cases that fail nightly backups. The error in the job log reads: Caused by: com.teneo.esa.cluster.resource.LeaseAcquisitionException: [#164017] Can't backup case while managed file ac...

mmorocco by Level 2
Partner Accredited
  • 527 Views
  • 1 replies
  • 1 kudos

HTTP Request Error

Upon logging into (7.1.2) UI, my main dashboard has a popup window error.  Am also getting same window every time I open a case and am taken to the case home. Window says "Failure: Unable to retrieve chart: HTTP request error" Services restart did ...

mmorocco by Level 2
Partner Accredited
  • 501 Views
  • 1 replies
  • 0 kudos

ADSCrawler.exe process invoked by terminated user

We're seeing in the Event log that the ADSCrawler.exe process looks like it's trying to run using an account of a user that has left the company. In AD, the account is disabled. On our Clearwell machine the event shows: <Begin>----------------------...

206Ray by Level 2
  • 476 Views
  • 1 replies
  • 0 kudos

Clearwell Discussion View - Messages will not dispay

I have a customer who cannot view messages in the discussion thread view.  They tried several case.  You select the discussion thread view and it simply spins then nothing but a blank screen. Has anyone seen this before?

bpr186 by Level 3
Partner Accredited
  • 655 Views
  • 1 replies
  • 0 kudos

Resolved! Printing to PDF - printing photos

On a case we need to print photos which are attached to emails for court submission.  Printing to PDF in version v7.1.2.33.2 How do we get these JPGS, etc. to be available to print on paper?