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Discussion Posts

Trying to Upgrade clearwell from 7.1.2 to 7.1.3

Im trying to upgrade to 8.1.1 eventually but inorder to get there I need to go to 7.1.3 then to 8.1 etc....  My PROBLEM is that when I try the upgrade from 7.1.2 to 7.1.3 I click on the setup program for 7.1.3 and I get the following message right aw...

bc1410 by Level 5
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  • 1 replies
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Resolved! List of approved patches win2012R2

Hi, symantec currently releases a list of approved patches for the eDiscovery appliances for the following OSses: win2k3, win2k8, win2k8R2 Clearwell eDiscovery Platform 8.1.1 now supports win2k12R2 as OS platform. When will symantec release an app...

moorrees by Level 3
Partner Accredited
  • 1117 Views
  • 4 replies
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Resolved! Clearwell v8.1 Hardware Requirements

Hello.  I am gathering the Clearwell upgrade requirements (upgrade from 7.1.5 to 8.1).  I have two questions:  1) What are the hardware requirements for 8.1?   We do not have a Clearwell applicance. 2) Do I have to purchase a license for Office 201...

Resolved! allowed list of WSUS appliable patches

Hi, i want to start using an internal Wsus server for our clearwell servers, but i am wondering, can any Microsoft offered patch be applied? including the MS Office patches? are there certain patches that we need to exclude? If so, is there list o...

moorrees by Level 3
Partner Accredited
  • 1194 Views
  • 3 replies
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Clearwell 6.1 to 8.1 case migration

Is it possible to backup/archive cases in version 6.1, and restore them to a clearwell appliance running version 8.1?  I know the upgrade path needs to go to 7.1.2 before you can go to 8.1, but I am not upgrading.  I just want to backup cases and res...

Clearwell email proxy address

Hi, We have CLearwell 7.1.4 installed in our environment and per user is having around 100 proxy addresses of mailbox.Now requiremnt is user wants to display his atleast 60 email proxy addresses.I can achive this requirement If I set "esa.employment...

Resolved! another needing the Clearwell default login and pwd

I'm in the process of installing Clearwell 7.1.3 for a client. I have all the documentation they've supplied including licenses etc. However, nowhere in any of their material is the Clearwell app default "superuser" login detail supplied. Can someon...

Resolved! Minimum hardware requirements

Hi,   I´m trying to install a Clearwell lab and noticed in the installation guide that at least 8 core processors and 32 GB of memory is required. My questions are: 1. Is it possible to intall CW and get it working with less resources? Of course a...

Resolved! Clearwell support for Windows 2012

Windows Server 2012 has been out for almost 18 months and the latest version of Clearwell 7.1.5, still doesn't support it. Will Clearwell version 8 run of Server 2012?   What are the hardware requirements for Clearwell 8? When will the roadmap/new ...

rajupateluk by Level 2
Partner Accredited
  • 2049 Views
  • 4 replies
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Resolved! HOT OFF THE PRESS - Clearwell 7.1.3 Released

The Symantec Clearwell Product Development team is proud to announce the general availability of Symantec Clearwell eDiscovery Platform V7.1.3  This new release has been in the making for one year and rounds off many features from previous releases m...

Liam_Finn1 by Level 6
Employee Accredited Certified
  • 1052 Views
  • 2 replies
  • 1 kudos

Resolved! Error Installing Clearwell Confirmation Server

I got everything installed on 7.1.2 fresh install.  Installed Fix2.  I went to install the Confirmation server ( same box, I know it should be separate but client won't allocate ) for Legal Hold Module and I noticed that it detected a previous versio...

katyk724 by Level 3
Partner Accredited
  • 789 Views
  • 1 replies
  • 1 kudos

Resolved! Clearwell EsaApplicationService account

During installation of Clearwell I had to use cwappadmin account for the EsaApplicationService I was not able to change this.  What are the implications in MySQL if I change this post installation ?

katyk724 by Level 3
Partner Accredited
  • 784 Views
  • 1 replies
  • 3 kudos

Resolved! Permissions for Clearwell Service Account for EV

  Clearwell is being installed at an account I support. Symantec is doing the install, but they are having touble with the account that gives Clearwell access to EV and I suppose the accounts that run services as well. Do I just need to assign permis...

Scott__Hastings by Level 5
Partner Accredited Certified
  • 1766 Views
  • 9 replies
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