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Discussion Posts

eDiscovery Clearwell 7.1.2 ERROR production exceptions

Hello   Has anyone seen the following Clearwell error exceptions from a production Export?   com.teneo.esa.production.job.ProductionJobException: [#416227] Production job failed with exception: com.teneo.esa.production.job.ProductionJobException:...

bc1410 by Level 5
  • 700 Views
  • 3 replies
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Resolved! Manual LDAP Configuration For CW8.1

Is there a way to manually change the LDAP address outside of the Clearwell application, i.e. a configuration file somewhere? The original LDAP settings pointed to a DC that has been decommissioned and needs to be updated to a current LDAP DC. Unab...

R_P_R_ by Level 3
  • 843 Views
  • 2 replies
  • 0 kudos

Error preparing document for display

None of my docs will display within my review set.  I recieve the error below.  Anyone run into this issue and have an idea of what to check for that?    Error preparing document for display. [#41057] Content processor error - com.teneo.esa.imag...

Resolved! Deleting a Legal Hold Notification

When deleting a Legal Hold Notification, is there a way to disable sending a "release" email to all custodians?  This is confusing to users as typically we need to delete a notice to edit what was sent out.   Thanks.

CMB_HL by Not applicable
  • 470 Views
  • 1 replies
  • 1 kudos

Resolved! How do I find out who initiated release message.

Hi, I'm running Symantec Clearwell eDiscovery v7.1.2. I logged into Clearwell to release a number of custodians from a case but found that they had already been released a number of months ago. How can I find out who initiated the release from back t...

R_P_R_ by Level 3
  • 414 Views
  • 1 replies
  • 0 kudos

Clearwell not processing corrupt email files

Currently using Clearwell eDiscovery Platform version 7.1.5.  I added new data to the source data and discovered new files for source and some PST files were corrupt.  I replaced the corrupt PST files with files that are fixed and those files are now...

Resolved! Logging into Clearwell eDiscovery Platform Fails

We are on Clearwell 7.1.2, for a reason unbeknownst to us when trying to log in we get a message of authentication failed [#16005], User ID not found or password was incorrectly typed. I know this to be untrue because I can log in a few hours later u...

R_P_R_ by Level 3
  • 1388 Views
  • 8 replies
  • 1 kudos

Clearwell Backup Best Practices

I know its probably taboo to post a quetsion like this and ask for information so many people arent willing to share (why I dont know), but I dont see why it hurst to ask. I am curious about best practices others are adhering to in backing up their ...

mmorocco by Level 2
Partner Accredited
  • 805 Views
  • 3 replies
  • 0 kudos

Case Backup Failures

I often, randomly, get 1 or 2 (sometimes 5 or more, very random) cases that fail nightly backups. The error in the job log reads: Caused by: com.teneo.esa.cluster.resource.LeaseAcquisitionException: [#164017] Can't backup case while managed file ac...

mmorocco by Level 2
Partner Accredited
  • 422 Views
  • 1 replies
  • 1 kudos

HTTP Request Error

Upon logging into (7.1.2) UI, my main dashboard has a popup window error.  Am also getting same window every time I open a case and am taken to the case home. Window says "Failure: Unable to retrieve chart: HTTP request error" Services restart did ...

mmorocco by Level 2
Partner Accredited
  • 404 Views
  • 1 replies
  • 0 kudos

ADSCrawler.exe process invoked by terminated user

We're seeing in the Event log that the ADSCrawler.exe process looks like it's trying to run using an account of a user that has left the company. In AD, the account is disabled. On our Clearwell machine the event shows: <Begin>----------------------...

206Ray by Level 2
  • 371 Views
  • 1 replies
  • 0 kudos

Resolved! Clearwell cache location

I am in the process if migrating data for a customer from one appliance to another.  I simply did a backup and restore of the cases.  However, on the old appliance they have the cache and scratch location set to an external storage location.  When ch...

bpr186 by Level 3
Partner Accredited
  • 705 Views
  • 2 replies
  • 0 kudos

Resolved! what's the default password for the clearwell 7.1.5

I am a newbie for  the clearwell. I have successfully installed the clearwell 7.1.5 on my computer. when I login into the clearwell UI, it asked me for the username and password. I have tried superuser/superuser, superuser/password, all of them didn'...

Collecting From PC - Windows Sessions

Hello.  Two Windows sessions are established on the target machine when collecting from a Windows PC.  One of the sessions is the account the collection task was set to use.  It is the second session I'm not able to figure out.  Thought it might be o...

Production Run

Our customer is requesting to run a production from CW which will produce copies in PDF without redaction. The idea behind is to get a replica production of "Clean Copy" and "Redacted Copy". This way it becomes easy for customer to review all the ori...

oraclexml by Level 3
Partner Accredited
  • 714 Views
  • 3 replies
  • 0 kudos