Topics with Label: Windows Server (2003-2008)

ProccessingFailed - Skipped Due to errors

What does this error mean? How do you correct it? The file in question is a PST file that can be loaded and opened in Outlook. Please advise. Thanks! Tina

Need to report against the MYSQL db

I need to create a report that will list all of the cases i have and then tell me who are the custodians for those cases. I need this to be a one page report so I can get a heads up view of all of the legal hold activity in one shot. I am able to co...

Resolved! Best practice - run Collection or Case Folder Source discovery on PSTs

I have a number of PSTs that I need to bring into Clearwell. They are all within one folder structure, with a root folder, then subfolders for each custodian and their PSTs contained within. Can I have opinions on the best practice to bring them in...

Resolved! Need help with print or production to PDF of 1500+ documents in one package

Hi, our legal team needs to provide a hard copy package to a senior counsel for final review of documents before the case goes to court. We are being asked to print out 1500+ documents that have been reviewed/tagged in Clearwell. Here's the problem...

Best Practice for Ongoing Collection Task-CW7.1.3

All, Thanks for reading this. I was wondering what my best option would be in the following scenario: I have 21 mailboxes i am collecting. The collection task is scheduled to run weekly so i can get any changes in the mailboxes. i am wondering ...

Resolved! Need validation on deduplication of email msgs in Clearwell

I have our legal team questioning whether documents are getting deduplicated after several custodian evault containers are collected, then processed in Clearwell. An example is that there are two separate documents in the corpus even though they are...

Resolved! Need help creating Concordance Load File from Clearwell

When exporting a production, I only see the encoding options of UTF-8 and ISO-8859-1. I have been requested to provide an export with PC formatting and ANSI encoding. Is there a way to export a DAT with PC formatting and ANSI encoding in Symantec e...

Clearwell Dashboard Metrics on Family Level instead of Item

I have a client who is running daily metrics to track their reviewer progress in Clearwell. However, it seems that there is no good way to pull back the number of tagged/not tagged documents on the family level. They can only get stats at the item l...

Resolved! HOT OFF THE PRESS - Clearwell 7.1.3 Released

The Symantec Clearwell Product Development team is proud to announce the general availability of Symantec Clearwell eDiscovery Platform V7.1.3 This new release has been in the making for one year and rounds off many features from previous releases m...

Resolved! How to remove a custodian completely from a legal hold?

I need to remove some custodians completely from a legal hold. I want to remove them, not release them. Is there any way to do this? Thanks!

CW search returning a QueryEngine error #41025

We are running hit highlighting on three searches and receiving the error message [#41025] QueryEngine error; [#41025] QueryEngine error; Search PrivTerms01-1000 is not supported for highlighting action. Please run this search first i tried searchi...

Resolved! Error Installing Clearwell Confirmation Server

I got everything installed on 7.1.2 fresh install. Installed Fix2. I went to install the Confirmation server ( same box, I know it should be separate but client won't allocate ) for Legal Hold Module and I noticed that it detected a previous versio...

Resolved! PST collections

Is there a way, or will it be availble soon, to limit the collection of a PST to only those emails that are not responsive and not the entire PST? I have several collections where large PST files are collected (counting against the Processing licens...

Resolved! Clearwell Loadfile/opticon example

Hello, was curious if anyone out there had a minimum format example they give out or use for loadfiles to load into clearwell. After some issues with a few loadfiles produced to us, and working with Clearwell tech support, it appears their guide lea...

Resolved! Lack of Loadfile import AND OCR

It would be nice to be able to use load files with metadata AND be able to OCR image files...the way I understand it, you can either do one or the other with CW. However, we recieve loadfiles that don't necessarily include the text files...so it's m...

CW 7.1.2 Slowing down

Hi We've an issue with CW 7.1.2 slowing down after a few (2-3) hours of working. A single user is Tagging on search results. After a while, the results are shown slower and slower. The screen switches to the result view and the please wait is showing...

Clearwell Identification & Collection EV error 7.1.2 FIX2

After configuring the EV service account as a collection source, I was able to discover EV but not create a collection task. After reading knowledge base article for this I assigned the EV service account read/write permissions to the main CW direct...

Resolved! Clearwell - file collection - admin($) shares

I am getting a permissions denied on my filers (not file&print servers) when attempting to collect against an admin($) share. It works fine on the filers on normal shares and works fine on the F&P servers admin or normal shares. Additionally, I ca...

Resolved! Clearwell EsaApplicationService account

During installation of Clearwell I had to use cwappadmin account for the EsaApplicationService I was not able to change this. What are the implications in MySQL if I change this post installation ?

Legal Hold Confirmation Page: There is a problem with this website's security certificate

I am configuring the Legal Hold confirmation server on a new Clearwell v7.1.2 install. By default, links to the confirmation webpage are configured as HTTPS, so when a custodian clicks on a Legal Hold confirmation link, they get this message: Ther...

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