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Discussion Posts

Resolved! Edit archived items in Outlook - Possible bug?

I may have found a possible bug in the Enterprise Vault Outlook add-in.  When I open a shortcut and it displays the original Item. I click on "Action" and "Edit Messsage" - Add some lines to the email, click on save and try to close the email I get ...

Marcde by Moderator
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Resolved! unable to install Enterprise Vault Office MailApp

I want to install the Enterprise Vault Office MailApp on Exchange 2013 But somewhere i am doing something wrong. background details: EVserver FQDN: ev.testlab.local EV alias: evserver.testlab.nl Available SSL cert *.domain.nl I have added a wil...

Marcelvk by Level 3
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  • 3 replies
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RSA support with Enterprisevault

Hi All, I wanted to know the compatibility of RSA authentication with Enterprise Vault and are there any risks are associated with implementing RSA with Enterprise Vault.    Regards, Carl

Resolved! Permissions for restore into mailbox from Enterprise Vault Search

Hello together,  we are facing a problem with the restore into the mailbox from the Enterprise Vault Search and also from the old search applications with delegated access to the mailbox.  Which permissions do we need to restore items from an archi...

Marcde by Moderator
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PST migration keeps failing

Hey guys, we just gained the responsibility to support a further company and we will activate EV for them. In advance we have the task to import all their collected PSTs. Therefore I'm just creating the overall process and testing the PST import w...

woelki by Level 4
  • 1021 Views
  • 6 replies
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Virus found in Vault Store

We are running EV 10.0.3.1090 and Symantec Endpoint Protection 12.1.4013.4013.  I had recently created a new email Vault Store and forgot to exclude it from AV scanning.  Now on the nightly scan EP is detecting viruses in the Vault store.  What's con...

SMack76 by Level 3
  • 1223 Views
  • 7 replies
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EV Office Mail App shows 'blank' for some users.

Hi, Any ideas on how to troubleshoot the below?   I have setup the certificates and installed the EV Office Mail App for some users. My test and personal accounts work fine but other users report the below: No errors are anything obviously wron...

Elio_C by Level 6
  • 240 Views
  • 1 replies
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Resolved! EV11 Journal Search\Restore

Hi all, Not sure ill get a solution to this one but i feel it’s worth talking about and I’m sure others find themselves in the same boat as me. Since they brought in EV11 the journal Restore process is a complete PITA. Before 11 you could search t...

EV Journal Archiving Task Not Clearing all Messages

Hello, I have two customers, one with EV 8.0.1 and one with EV 11.0.1. At both custoers the Journal Archiving task is chugging along but in both cases there are thousands of times that are not being cleared from the journal mailbox. I have run a t...

Resolved! Restore from Exchange 2013

Hello all, We're in the progress of moving mailboxes to Exchange 2013 from Exchange 2010. The Exchange 2013 servers are not defined in Enterprise Vault. A user whose mailbox is moved to 2013 is able to open shortcuts by doubleclicking, using the n...

GertjanA by Moderator
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How can I resolve error message about EV office mail app

Hi all I treasure your reply. I am running EV 11.01 and Exchange 2013 on Windows 2012 R2. For EV Office Mail App, I tried to install using powershell of Exchange so it was installed as following picture, but there is a error message if I click Ente...

Jake_kang by Level 4
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Resolved! EV 11 EVS - Mobile Web Browser Support

Hello, I tried to access EVS from an iPad running Safari yesterday. You can browse EVS and download attached JPGs. However I was unable to download attached PDFs. I double checked the SCL and I could not find explicit support for iPad Safari with E...

Unable to get DC for domain

Hi All, Busy trying to configure Imap on our EV environment but I am constantly getting this error when I run the client access provisioning task; A fatal error occurred during provisioning. The task will be stopped. Error: Unable to get DC for ...

Rdosramos by Level 5
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Resolved! Cannot find email restored from Enterprise Vault

I have a user that is a delegate to a mailbox and archive for an former employee. The delegate says that she restored email from an archived folder in the former employees archive and do not know where the emails went. This is EV 11 she is accessing ...

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