Topics with Label: Troubleshooting

Resolved! EV 11License

My EV 11 trial license is expired and want to install the same but. i received the license is 36 charactor log key. how to install this on same server.

Hi, Just installing the Office Mail App on some test users. I had to install the certificate first and I followed the guide at http://www.veritas.com/docs/000070566 all seems OK, I can browse to https://EVServer but i get errors when accessin the Se...

Resolved! EV 11 - IMAPEnabled.html Not Sent

Hello, I have EV installed at a custoemer and they have IMAP enabled. Users can be enabled for IMAP access but IMAPEnabled.html is not sent when the provisioning task is run even though it is configured to. The error that results is: The remote ce...

Archived items cannot be opened by the user (gets password prompt)

Hi All, We use version EV 10.0.4 One of the user when tries to open archived mail in Outlook (2010) gets a password prompt and his password is not accepted. Permissions are synchronized form his mailbox, it can ben seen also in permissionbrowse...

Resolved! Enterprise Vault limits

Hi We have an especially large Enterprise Vault installation, been running for 3 years as it is now. (currently 10.0.4). Apart from physical limitations of running out of disk, are there any limits that we might see, for example SQL rows, or maxim...

Modify Searcho2k.asp Default Search Behaviour

Hi, I am hoping someone out there has done this before. I am trying to determine a way to change the default behaviour of the search to select the top level folder (David Lewis in the example below) of the browser tree. Is this possible? Thank yo...

Resolved! SQL Query to identify VaultEntryID in EnterpriseVaultDirectory.dbo.Root

Hi, I hope someone out there can help me. I am currently trying to determine what archive some shortcuts belong to. The Enterprise Vault 8 system is no longer online & i have restored the databases to a development environment for this purpose. Base...

Resolved! File Vault Store Partition - RAID Failure

Hello We had a RAID failure a few days ago. Our file vault partition was on this RAID and the data is unrecoverable. However we have managed to restore a recent back up of this partition from a back up dated 241015. My concern is that the files t...

Resolved! Move a single FSA archive to another vault store

Hi, i thougt it´s a simple thing - but i didn´t find out how to do the following: How can i move a single file archive / archive point to another vault store. We have opened another vault store on the the same ev server to fullfill some customer re...

Resolved! How to restore the archived items from EV to 365 mailbox

Hi everybody, Customer wants to move some users from Exchange 2010 to Office 365 and those users's mailboxes are also archieved in EV ( 11 CHF3). How those moved Office 365 users can restore their archived items from EV to Office 365 ? Thank you,

Resolved! VSA and Domain Admins (Event ID 3410)

Hi, I'm getting Event ID 3410 on my EV11.0.1 HF2 server. The task failed to log on to the Exchange Server. The task is running as a Windows user that is a member of the 'domain admins' group. Remove the user from this group to ensure that the task...

Resolved! EV11 PST Import Error - The RPC server is unavailable / 0x800706BA

Hi, I have the same issue as in this post "https://www-secure.symantec.com/connect/forums/ev-11-pst-migration-fails-rpc-server-unavailable". While migrating PST Files into a mailbox the import randomly fails. The State of the affected PST after the...

Resolved! Export to PST not exporting all items

Hello all, I need to export all items from the personal folder of a user (not under inbox). So I run through the archive export wizard, export PST and select the folder \Personal. I make sure I've selected export items from subfolders below root too...

Illegal operation attempted on a registry key that has been marked for deletion. (0x800703fa)

Hi, Working on an Enterprise Vault 10.0.4 environment, which is in a Clustered Environment (Active - Active) Getting errors in the Event Viewer with Event ID 6287 and description; Illegal operation attempted on a registry key that has been marked f...

Resolved! ViewMessage.asp inside iFrame not working

Hi, We recently upgraded from EV verison 9 -> 10 Now it seems like we can't load the ViewMessage.asp inside an iFrame within another webpage. The content briefly loads inside the iframe and then expands to occupy the full tab. This little test...

Resolved! EVPM dont finds DirectoryService

Hi, when running EVPM.exe from a Commandline C:\Program Files (x86)\Enterprise Vault>evpm -e CUSTOMER_001C -m fct_EV_CUSTOMER001C@customer.net -f EVPM.ini with this settings: [Diectory] DirectoryComputerName=CUSTOMEREVHP001.CUSTOMER.LAN SiteName=...

Resolved! Event 13397 won't stop appearing even after reboot of the EV server

Hi, We have EV environment where we have 3 EV servers and each has own storage to handle EV1/StrorageDB1, EV2/StorageDB2 & EV3/StorageDB3. For some reason EV2 is writing the event 13397 to the log but the weird part is it's complaining about not be...

Mailbox not vaulting as items ineligible

We have one mailbox that doesn't vault because it shows everything as 'items ineligble under policy'. The account is in the same provisioning group and has the same policy applied to it as all the other working mailboxes. The account isn't disabled, ...

EVS restore to incorrect mailbox

Hi, EV11.0.2 CHF2 with EV Service account restore the selected item to incorrect mailbox all the time by EVS. Condition: > Open IE with EV service account and the EV search link > select user1's email from user1's inbox within EVS interface (I...

PST import failed without any hints

Hi Is there anyone experienced an PST import issue with EV 11.0.1 CHF2 with MS outlook 2013 SP1 and SQL 2014 ? The error from dtrace highlighted from Senior support as below: 8643 17:09:05.042 [4236] (MigratorServer) ...

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