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Discussion Posts

EV client add-in toolbar does not display

Hi I am trying to install EV client add-in toolbar on outlook 2013 32bit. Installing was correct and I could see Enterprise Vault add-in in Add-Ins option of Outlook but EV client toolbar does not display on outlook 2013 32bit. OS is Windows 7 SP1. ...

Jake_kang by Level 4
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  • 442 Views
  • 7 replies
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DCOM was unable to communicate, requested by W3WP

Hello Forum, I'm receiving Event ID 10028 (DCOM) randomly throughout the day: DCOM was unable to communicate with the computer evserver1.domain.com using any of the configured protocols; requested by PID     cbb0 (C:\Windows\SysWOW64\inetsrv\w3wp.e...

TheKremlin by Level 3
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  • 1785 Views
  • 1 replies
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Enterprise Virtual Vault Error in Outlook 2016

I recently upgraded my OS to Windows 10 from Windows 7. I also upgraded to MS Office 2016 (from MS Office 2010). Finally, I upgraded Enterprise Vault to Version 11 with the Hotfix 3 (From Version 10).   Here's the issue: I can successfully sync my ...

Resolved! ev1101chf3 - unable to fetch item

hello all, I have a user complaining she cannot retrieve some items from her archive. We do not allow deletes, nor do we run expiry. From the eventlog, the error 6287 is shown. Wierd thing is that in the event the offending saveset is listed. The ...

GertjanA by Moderator
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  • 653 Views
  • 3 replies
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Resolved! Using office 365 ProPlus 2016 with EV 10.0.4.1189

Upgrading to office 365 proplus 2016 and Installing a fresh copy of EV 10.0.4.1189 and I notice that the addin doesnt appear to be fully functional.  Under options in outlook the addin is listed however, the menu option does not appear.  Has anyone s...

CarlikJ by Level 2
  • 2455 Views
  • 3 replies
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Resolved! How to add additional EV services to configured EV server?

Hi, I have an EV environmeant that has 3 EV servers in 1 site. EV1 was the first one and has been handling all the indexing and stroraging. 2 more EV servers, EV2 and EV3 was added to the environment. Now how ever I noticed that the additional EV se...

Sani_B by Level 6
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  • 522 Views
  • 5 replies
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Vault Cache Diagnostics sync pending

Hi, I have 6 case, out of 12407 archive, where Vault Cache Diagnostic shows Status = Pending, Header Sync State = Not yet syncronizing. One of the client call because every time its start outlook a message popup saying that EV is not syncing call S...

Tonaco_pt by Moderator
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  • 523 Views
  • 2 replies
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Resolved! Symantec's SetEVExchangePermissions.ps1 not working

Hi I tried to grant SetEVExchangePermissions.ps1 on Exchange 2010 with SP3 before I install EV 11.0.1 on Windows 2008 R2 with SP1. I got error message that was " etEVExchangePermissions.ps1 cant load. Hash of file does not match hash that saved in ...

Jake_kang by Level 4
Partner Accredited
  • 488 Views
  • 3 replies
  • 3 kudos

Indexing not working in Enterprise Vault 11

Hi all,   I am pretty new to Enterprise Vault and I am learning about it.    Currently I have a very big problem in our environment. Indexing is not working. We have two servers for indexing. Both are in a Index Server Group. In that, one server ...

EventID 41145 when using FSAUtility.

I currently have an issue where by when I perform a FSAUtility -t restore, a number of the items return a eventID 41145 - Additional info : Input string was not in a correct format. I have reviewed the files in question on the fileserver and althoug...

Paard by Level 2
  • 734 Views
  • 2 replies
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Resolved! how to recover a deleted EnterpriseVault Archive

Hello together, is there a described way (best parctices) how to recover a deleted EnterpriseVault Email Archive (exchange in this case)? (for my understanding, we have to rebuild the whole EV in a separate environment and export the deleted archiv...

Collections area filling up and not reducing

Hi Need your assistance please and don’t know if any of you have every run into something like this before, I have a client who is currently experiencing as issue were there DVS files are not clearing out from the Centera Collections area and I ...

Crow1 by Not applicable
  • 214 Views
  • 1 replies
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Many events 6469 cause stop of Vault services

Hello, Our env. (Vault v10.0.2)  encounters MEM performance (event 4140. See description below pls).  Logs also indicate lots of error event 6469 (see description below pls). Check of mailbox linked to Vault archive ID (indicated in event 6469 and...

EV 11.0.1 CH3 - Journal Tasks Falling Behind

Hi Symantec Community, I am running 4 VMWare VMs with EV 11.0.1 CHF3 all with Windows Server 2012 (not R2).  We are running Archiving on 8 Exchange 2010 SP3 Mailbox servers and Journaling 1 Exchange 2010 SP3 mailbox server.  Two of the EV servers ar...

se1v1en by Level 1
  • 601 Views
  • 1 replies
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Enterprise Vault 11.0.1 and Exchange 2013 issues

Hi all! We are migrating from Ex2010 to Ex2013. All work fine on Ex2010. After migration to Ex2013 some mailboxes (about 15%) experiencing issues when archiving process starts. Users are not able to access their Outlook profile. It keeps on saying Lo...

dronix by Level 3
  • 517 Views
  • 4 replies
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Resolved! Moving Drive to another file server

I have previously moved archive partition from one to another on same server as per Symantec best practice. However, would anybody know if there is an easier way to move a drive with placeholders and data to another server besides copying the data a...

BEI by Level 5
  • 1248 Views
  • 5 replies
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Archive restore speed (Confused)

Hi all, I'm running a Enterprise Vault 11.1 I’m bit confused regarding the speed of archived data recovery process. When users go to recover a folder with say 300GB in it, it recovers the data at 14MB/S that is around 55GB per hr, which means that...

BEI by Level 5
  • 347 Views
  • 0 replies
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Resolved! Retntion Category question

I have the following sql script which shows assign retention categories and item counts for a particular mailbox ID.   USE EnterpriseVaultDirectory SELECT RetentionCategoryName, RetentionCategoryIdentity FROM RetentionCategoryEntry USE EVVSMBXVS...

pjglick by Level 4
  • 877 Views
  • 2 replies
  • 1 kudos
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