VOX

To help you keep your Encryption Passphrase safe, we highly recommend you use the free escrow service operated by NCC KeyVault  in partnership with Symantec to safely store your Encryption Passphrase. For more information see Keep your Encryption Pas...

When you delete a file that you've backed up from a computer on your system, the file is not deleted from our data center.The file remains protected for your retention term, and continues to be counted in your usage statistics.You could find that you...

Communication problems should be rare between your protected systems and Symantec Protection Network.Try these troubleshooting steps to check your network connection before you contact Customer Support:Check that your protected systems meet or exceed...

We keep historical copies of your data, not just the latest version.This means that you can rescue data from the silly errors that we all make from time to time. Having historical copies of your data has an even more important benefit: it helps your ...

For computers you use to manage your accountYou manage your account at Symantec Protection Network through a web browser.For the computers that you're going to use to manage your account, you can use most Windows, Macintosh or Linux computers,but onl...