About banana_john

banana_john · 07-25-2019

Moved the SQL databases for our EV 12 this morning, following the steps in the how-to (100016654).They were on SQL Server 2012 before. Now they are on SQL Server 2016.EV seems to be working OK but there are new errors in the Veritas Enterprise Vault ...

banana_john · 04-10-2019

We have Enterprise Vault 12.4.0.1303I have one user who reports not being able to double-click a message in the EVS top pane to open it.She can open it with right-click and Download but then when she tries to forward it, the body of the message is bl...

banana_john · 02-04-2019

Upgraded EV to 12.4 from from version 11.0.1.3706 last week.We never used the new search interface with version 11.Unfortunately people who use Internet Explorer 11 keep getting e.g."Enterprise Vault Search"Your search request failed."Wait and try ag...

banana_john · 01-29-2019

EV UpgradeI am trying to work through the Enterprise Vault™ Upgrade Instructions 12.4, upgrading from version 11.0.1.3706.I am at the step "Allowing the MSMQ queues to empty" (p. 33) but one of our four EV servers is taking a long time to clear its ...

banana_john · 11-14-2014

Outlook 2003, EV 8.0.4 We have one user who can't open items from the EV shortcuts in her mailbox. Outlook comes up with a dialogue box: "Microsoft Office Outlook "Can't open this item." She can open the items in Archive Explorer. She has tried...

banana_john · 07-31-2019

Thanks, that was it.

banana_john · 02-06-2019

Hi VirgilDifferent error messages in https://www.veritas.com/support/en_US/article.100014871, but the same cause.Many thanks, it's working now.- John

banana_john · 02-05-2019

Just to clarify, AE and the old search aren't available in EV 12.4. https://www.veritas.com/support/en_US/article.100031459 seems to be about the AE and the old search not working with IE 11.AE and the old search worked fine in our environment with ...

banana_john · 12-24-2014

... and second user confirms AV is Symantec Endpoint Protection 12.1.4013.4013

banana_john · 12-23-2014

Found another user with the same issue to try: Forward/reply without opening the message, brings up forward/reply with the message in it ready for editing and forwarding/replying Link in banner: works (brings up archived item in IE window) ...

VOX

User Statistics

User Activity

The user does not have permission to GetTransactionLogSize

double-click not working in top EVS pane

IE 11 vs EV 12.4

MSMQ and upgrade

Microsoft Office Outlook Can't open this item

Re: The user does not have permission to GetTransactionLogSize

Re: IE 11 vs EV 12.4

Re: IE 11 vs EV 12.4

... and second user confirms

Found another user with the