VOX

Hi Jason , Please confirm if the virtual machine is showing offline or online from Microsoft Hyper-V VSS Writer.xml file under \Backup Exec\RAWS\Logs folder on the Hyper-V server   Refer : http://www.symantec.com/docs/TECH226536 Revert back with...

keep us posted ...   

Recommendation :  - If the machine is still available take a Backup using SSR , as the *.Gho extension files would not work on SSR for restore ( note:  latest version of norton ghost create *.v2i extensions )  - If the machine is decommissioned and y...

Please confirm what is the operatong system on the laptop ..  Also would it be possible to ensure that we have SP1 installed for SSr 2013 via live update and attempt a new backup ? REFER : http://www.symantec.com/docs/TECH200584  

could you confirm the operating System version and type , also during restore when you inform of restoring a Set could you be presice as to what file was used for a restore ( V2i or Sv2i ) . Recommend you to attempt restore by file and use the date. ...