About Paultje

Paultje · 04-09-2009

Hi, We have started in production (actualy the same server as the testserver) file-archiving. During the testperiod we had no problems (all solved). No we started really archiving a lot of data and we get 1 strange problem. All archived files are rep...

Paultje · 03-23-2009

Hi, I'm having problems with the Search-function of EV version 7.5. We already have mailarchiving running to our satisfaction, with the search options for every one. We are also able to archive directories, replacing the files with placeholders. But ...

Paultje · 02-10-2009

Hi, we have a Microsoft Exchange cluster (MS clustering, 2 nodes only) where we introduced EV on last year. We only had 1 Exchange (81) instance at that time. Archiving was no problem, all activated mailboxes were archived, no matter on which node it...

Paultje · 05-27-2009

It takes forever to get help from Symantec support, all just by mail. When I phoned the person who answered the phone promissed me an engineer would call back, mostly the day after, once even the same day, BUT NO, no engineer talked to me and I had j...

Paultje · 05-12-2009

Hi, I reported my problem at Symantec's helpdesk, and I am still waiting to be contacted. Even yesterday, when i phoned to inquire to the status of my problem, the woman at the phone said that the engineer would phone back the next day (today). Is i...

Paultje · 04-16-2009

John, The user works from a "local" explorer (not ie) to open an archived item. It still doesn't work. When I use the vault service account on a different server, it also wouldn't open the file, just the application, even after i chaaanged the IE-set...

Paultje · 04-16-2009

Hi John, Indeed we have ISA proxy running. I "excluded" the proxy settings and hardcoded the EV-servers in the local intranet sites and it's working on the file-server. I just need to try it from a normal client. The users work on thin clients, usin...

Paultje · 04-15-2009

Hi John, If I try the link in IE on the EV-server, it will open the document. I cannot get it working on the fileserver. The problem doesn't seem to be IE, but the normal Windows Explorer. When I use the Explorer to open an archived item, it goes wro...

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User Statistics

User Activity

Via Explorer Placeholder won't open document, Search Vault can open document

No show in ArchiveExplorerUI of archived directories

Only 1 out of 2 Exchange instance is archiving mail

Problem solved

Symantec support?? Waiting to be contacted

Which account on file-server?

Proxy settings active

Hi John, If I try the link in