HI Ken-G,
I am with the Customer Care Team, Symantec System Recovery 2013 Desktop Edition is what we call a perpetual license. Thus, although 1 year of support is bundled with the license, it is not required to renew the support contract to continue ...
Hi Dale, The second activation key is for Symantec System Recovery 2011 for Desktops. The download is the same as what you used to install the Server Edition.
I think AmolZeroCool is on to something here. Was your previous installation of Backup Exec this: Backup Exec 12.5 For Small Business Servers {BUE 12.5 SBS}?
What this causes is that the activation key, when installed, is coded to say that it is for ...
Activation keys for SSR 2011 will not work on BESR 8.5.
Please contact the Enterprise Customer Care Team to request a downgrade of your license at 1-800-721-3934, option 2
Hi Marianne,
The Customer Care Team is actually not the best resource for finding resellers. We provide links in our Knowledge Base documents as it is a question we frequently see.
There is a tool here called the Partner Locator that works great for ...
