HI,
What is the status of the lonked job which is not running? Is it sitting idle with some Alert generated waiting to be responded? Are all the target devices online? Any errors in job monitor?
Please provide some more details which could lead to ...
Are you facing this issue on a Backup Exec Appliance or a normal Backup Exec media server?
The issue appears to be hardware specific but we will need check the event logs for any hardware related error entries. Running VxGather and gathering BEdiag ...
Openfiler is not supported with Backup Exec 2010/2012 for RALUS. Following is the link to latest SCL of Backup Exec 2012.
http://www.symantec.com/business/support/index?page=content&id=TECH175581