@downloadkid- Looks like you have really had a very bad experience...however, Symantec Support, is the best in the industry....you just have to be patient..if they are not able to solve an issue, like yours is for 2 months, then, surely something ...
If the hold times are long, like they tend to be sometimes due to high call volumes, you can try to open a case online, using Symwise
http://www.symantec.com/business/theme.jsp?themeid=support-knowledgebase