It would be better if you attach Outlook Enterprise Vault Add-in logs. Please ensure you have log level set to MAXIMUM and Virtual Vault checkbox set if VV is enabled for user.
Steps to collect logs
1) Press Ctrl + Shift and click on any of enterpris...
Hi zoky,
Please do 'Run Now' provisioning task and run in 'Report Mode', collect the reports from <ev install dir>\reports\exchange provisioning and see if any error is there. the report will be helpful for initial diagnostic.
Also ensure the reports...
As far as my knowledge, MAC Outlook client communicates with exchange using WEBDAV / EWS protocol. Hence the EV Outlook Add-in for MAC Client will not able to work similar like OUTLOOK Add-ins on Windows. EV use hidden message for policy synchronizat...
