About Jolaine_Y

Jolaine_Y · 02-01-2017

Hi All,My understanding was that the in CA 12 there would be enhanced reporting capabilities so that we can finally pull reports that show reviewer activity/evidence of review on items that were captured by search (not just random sampling and guaran...

Jolaine_Y · 08-21-2015

EV 11.0.1 + CHF2 Windows 2008 R2 Intermittently we're seeing the error "Failed to get the document from the Storage Service" when viewing items and attachments in the web app. We can use 'View Whole Item', no problem. I'm not sure what's goi...

Jolaine_Y · 04-27-2015

I called support and was told that our CA configuration was not supported because we have 2 CA servers but only 1 configuration database. Is it true that for for every Compliance Accelerator server there must be a seperate EVCAConfiguration database?

Jolaine_Y · 04-15-2015

On Monday I created a new CA customer and saw the following warning in the event log Tuesday and today: Event ID: 41597 Task Category: Compliance Sampler Level: Warning Description: An attempt to transfer items to Compliance Acceler...

Jolaine_Y · 04-01-2015

Recently upgraded EV, CA, and DA. The CA configuration and customer databases were ALL upgraded successsfully. Yesterday I started seeing this when launching the client: When I look at the EVBAAdmin page the customer databases look like they need ...

Jolaine_Y · 05-05-2015

Thanks Ken.

Jolaine_Y · 04-28-2015

On the 4th day the errors stopped and haven't returned.

Jolaine_Y · 04-28-2015

Thanks Andy. I couldn't find any documentation saying that it wasn't supported and to my knowledge (it's been set up this way for years) there wasn't anything crazy done to get it working this way. Any idea why there's a dropdown to choose the custo...

Jolaine_Y · 04-17-2015

Restarting the services didn't help. I'm getting a dtrace of the EVCompliance process from the storage server when the sampling is scheduled to run.. hopefully I can find something in there.

Jolaine_Y · 04-15-2015

It's stopped because it is showing that the customer database needs to be updated (see where it says "Update", you only have that when the database needs to be upgraded), which can't be possible because the database is already at 11, hence the proble...

VOX

User Statistics

User Activity

CA 12 Reports

Unable to open some items via the web app: Failed to get the document from the Storage Service

Two Compliance Accelerator Servers, One Configuration Database?

Compliance Sampler Event ID 41597

Upgraded to CA 11.0.1 - getting errors that customer DB's need to be updated

Thanks Ken.

On the 4th day the errors

Thanks Andy. I couldn't find

Restarting the services

It's stopped because it is