there no sotluion for this. beacause it's just bug from symanthec.
http://www.symantec.com/business/support/index?page=content&id=TECH188343&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1375903818560KWs311p1G09...