I think it will be good idea to open a support ticket and have one of our engineers take look at the issue you are having so that we can provide a resoultion.
SSR 2011 sp2 is available, pls download from link below and install same. Restart your server and see if you get same issue.
http://www.symantec.com/business/support/index?page=content&id=TECH186176&key=53845