About AlanJ

AlanJ · 07-19-2015

I have some issues at a customer's site which I think are all interlinked so I will try to keep this as short as I can. The environment is EV 9.0.4 Firstly, a user is due to run a workshop and requires some old emails that were migrated from her PS...

AlanJ · 05-01-2015

I am in the process of moving archives from one server to two other servers in an EV 10.0.4 environment. Generally the process is working fine - there are some failures but rerunning them usually sorts that out, however I have an issue with one partu...

AlanJ · 12-02-2014

I have a client who is wanting to upgrade EV 11 from 9.0.3. Currently the environment consists of: Mail archiving server runing on Windows Server 2003 R2 FSA server also running on Windows Server 2003R2 The client would like to firstly merge the t...

AlanJ · 02-25-2014

Hello, I am looking for help on extracting files from FSA in an EV 9 environment. I need to extract a folder from a file sever which according to the client is around 20GB in size. When extracting the data with fsautility, only 4GB or so is extra...

AlanJ · 02-10-2014

Hello, I have an issue with mobile users who are not able to do a sync of their respective vaults. How the environment is setup is that the majority of users belong either a mobile worker group (which has Vault Cache and Virtual Vault enabled) or a...

Did find some Event ID 10016 · 07-20-2015

Did find some Event ID 10016 errors being logged. Tried the technote to no avail. Reinstalled the binaries and that hasn't made a difference unfortuantely. Regarding the Centera issue, I have applied that before and noticed a slight improvement how...

AlanJ · 02-26-2014

Great, thanks I will have that query run. Any suggestions as to the possibility of EV not able to extract all files?

AlanJ · 02-25-2014

Something else that I have noticed is that the next sync date varies wildly from user to user and can either show the next sync date to be yesterday or even on one case Decmeber 2015! All users use the same policy and the date/time settings are corre...

AlanJ · 02-25-2014

The vault cache files are local to the user's computer.

AlanJ · 02-17-2014

This issue appears to be affecting certain users and not others. I have checked some users who have no issue and his/her respective archive syncronises but I have found some who don't. One user in particular, the header information appears to sync bu...

VOX

User Statistics

User Activity

User receives "Failed to perform search request" when trying to access items in the PST migration folder in Archive Explorer

Move archive in a stuck state after original move failed

FSA / Mailbox archiving merge and upgrade from EV 9 to EV 11

Incomplete extract from FSA

Offline Vault Sync Issue

Did find some Event ID 10016

Great, thanks I will have

Something else that I have

The vault cache files are

This issue appears to be