About eds2012

eds2012 · 10-01-2012

I just thought I would share what happens when you contact Symantec Support since the last time took about 40 hours on the phone to get a replacement upgrade license key since they gave ours to an organization with a similar name (yes they admitted i...

eds2012 · 09-26-2012

I logged a support call a month ago requesting support on installing the agent on a Windows Server 2012 machine. I was told that, even though Windows Server 2012 had been released to enterprise customers, Symantec would not support it until the offi...

eds2012 · 10-02-2012

Another time estimate: I had a call with Symantec Support a month ago and was told that Windows Server 2012 support would happen around the time Microsoft had the launch day. I had built two Microsoft 2012 HyperV servers on some high end Dell servers...

eds2012 · 10-02-2012

Turns out the serial numbers that licensing provided to me in mid-July were incorrect and the SQL backups no longer worked. The tech I worked with quickly found the problem and I dug though emails for serial numbers. I found one that ended up in jun...

eds2012 · 10-02-2012

It's looking like a license issue related to my earlier case. The tech I am working with is talking to licensing. I hope he can resolve this, because the problems I had last time were related to processes in the licensing department -- not the reso...

eds2012 · 10-01-2012

I got a call back in five minutes. It wasn't a manager, but a technician who it digging right into helping me.

eds2012 · 10-01-2012

Only a five minute wait, but I am now reanswering the questions about my email address and phone number. Oh she now is telling me that she is not a technician and due to some technical difficulties she is unable to transfer me to a technician. So s...

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Anatomy of a Support Call to Symantec

Symantec Dragging Feet on WServer 2012 Support

Another time estimate: I had

Turns out the serial numbers

It's looking like a license

I got a call back in five

Only a five minute wait, but