About JKormos

JKormos · 11-07-2014

Good afternoon, My co-worker recently installed Office 2013 64-bit on his Windows 7 (x64-bit) laptop. He installed the Outlook 10.0.4 CHF3 add-in and it is not showing up. Here is a list of troubleshooting steps that we've tried. -ResetEVClien...

JKormos · 07-30-2014

Good morning! We've had a report where an employee is trying to restore an email from Enterprise Vault and it does not bring back the formatting in the email. When they restore other emails with formatting, it comes back fine. I've tested this out...

JKormos · 10-03-2013

Hi everyone, I have an employee that is missing the "Store Selected Items/Folder" under the Restore icon in their Outlook 2010 add-in. Here is the information and what I've done so far: Windows 7 64-bit PC Outlook 2010 I ran the ResetEVClient.exe...

JKormos · 12-12-2014

Thanks for the suggestions everyone. Sorry for the late reply, but we found out some unfortunately news regarding our jobs, so this is the least of our worries at the moment. Thanks again!

JKormos · 10-14-2014

After working with support for a couple of months now, we updated to hotfix 3 and that seemed to resolve the issues. They couldn't recreate the issue on our end, even though the technician saw what was going on. It only affected our Deleted Items a...

JKormos · 09-02-2014

I worked with Symantec and we did some traces regarding the email. Unfortunately at this point I was told that they are baffled by this situation. I'll continue to update this thread as I find out any more information.

JKormos · 08-01-2014

I worked with the employee and I was able to see the formatting that is missing from these emails. The one that I saw didn't have any tables, pictures, etc in the body, just plain text. The message body doesn't space it out correctly and you see br...

JKormos · 07-30-2014

Correct, it only worked in the afternoon. I tried to reproduce it but everything that I restored was fine. I'll contact this person and see if I can recreate the issue.

VOX

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Enterprise Vault 10.0.4 Outlook add-in not displaying - Outlook 2013

Restoring emails - format is missing

Stored Selected items missing in Outlook add-in

Thanks for the suggestions

After working with support

I worked with Symantec and we

I worked with the employee

Correct, it only worked in