About stephan9

stephan9 · 04-13-2014

Hi We've just started rolling out EV Outlook add-in 10.0.4.1293 and we're seeing an unexpected issue with Outlook 2010. Multiple users are reporting that the addin fails to load after the upgrade and the workaround seems to re-create the mail profil...

stephan9 · 04-15-2014

Updating the desktop policy has fixed the issue. Will keep an eye for a few more days. Thanks again for your help.

stephan9 · 04-15-2014

Thanks for that. The info seems correct. However, the issue also happens on 32-bit Windows 7. I will try updating the desktop policy first. Need to ask our server team. I would see the registry change if the log file size keeps increasing. Does it ha...

stephan9 · 04-14-2014

I've just noticed something while running the client trace. The issue disappears only with logging level 3 (maximum tracing). Any other value still disables the addin toolbar. I've attached the client log you requested. That's a very odd one and we'r...

stephan9 · 04-13-2014

client driven migration is disabled. I'm going to try to remove the old EV and installing the new one. Will report back shortly. EDIT: got the same behaviour when I uninstall the old EV then install the new one.

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EV addin 10.0.4.1293 not loading with Outlook 2010

Updating the desktop policy

Thanks for that. The info

I've just noticed something

client driven migration is