About eoinmc

eoinmc · 04-23-2014

Dear all, Background: I am currently working on an install script to upgrade users from Office 2007 to Office 2013. There are a number of add-ins to remove and install as part of this process, one of them being Enterprise Vault Outlook Add-in. Bef...

eoinmc · 07-22-2014

The workaround for this issue appears to be to re-register Valkyrie.dll after rebooting. We've added an extra restart and batch file to our upgrade process and preliminary tests show the EV add-in loading successfully. Not really a fix but it's wor...

eoinmc · 06-03-2014

No resolution yet. Still running ResetEVClient.exe to get the add-in to load on affected machines. May have to change our installation process to restart after upgrading to Office 2013.

eoinmc · 05-13-2014

I've been in contact with Symantec support. The problem appears to be that the DesktopCommon.dll does not load until a full reboot is is performed and ResetEVClient.exe is run. Running ResetEVClient.exe before restarting doesn't fix the problem. Stil...

eoinmc · 05-06-2014

Not yet. I've logged a support call with Symantec and have supplied ProcMon log files for them to analyse. I'll update this thread once a solution has been found.

VOX

User Statistics

User Activity

Upgrading from Office 2007 w/ EV 9.02 to Office 2013 w/ EV 10.04 - Add in does not load

The workaround for this issue

No resolution yet. Still

I've been in contact with

Not yet. I've logged a