About wakatashi

wakatashi · 04-24-2014

We're running Symantec System Recovery 2013 on Windows Server 2012. It's scheduled to create recovery point sets with a "full" backup once a week, then "incremental" ones in between. That's all working fine, and we can restore individual files from...

wakatashi · 05-05-2014

The issue isn't resolved. I'm still unsure whether Symantec Tech. Support will allow us to open a support case regarding this without giving them some money first. They require proof of purchase, but it's more complicated than it might be because i...

wakatashi · 04-29-2014

When I call the support number, an automated prompt asks if I have a "Customer ID" or a "Support ID". Since I wasn't aware of having either, I waited until I was connected to a support agent. It seems that support is a chargeable extra. Having sai...

wakatashi · 04-28-2014

I will, but it's been the weekend so I haven't had a chance to contact the phone number Chris suggested above. My query is not answered at the moment at all - I still have the same non-functioning product in a supported environment. Give us a chanc...

wakatashi · 04-25-2014

Thanks Chris. Presumably all licensed users are able to create support cases - it's not a chargeable extra, is it?

wakatashi · 04-24-2014

All partitions are NTFS, and both full and incremental backups are working fine. I can restore individual files fine. The problem is when I try to restore an entire recovery point to a newly-created virtual machine.

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Symantec System Recovery 2013 - restore to new VM

The issue isn't resolved.

When I call the support

I will, but it's been the

Thanks Chris. Presumably all

All partitions are NTFS, and