In case anybody else still has this problem as I have, this is what I did:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VBRAgent\Parameters - change value of the "JVM Option Number 2" key from -Xmx256m to -Xmx1024m (as above)
C:\program...
We have the exact same problem hence not being able to report on that client. I almost sent out a report saying that we don't have any backups for that client! If I hadn't double checked NetBackup, I would have looked incompetent.
Some solution wou...