About gc_richard

gc_richard · 08-17-2023

We are running EV 14.1 with SQL 2012 on the same Windows 2012 server, and we need to move to a new OS.Need advice if this migration plan for EV and SQL to Windows 2019 and SQL 2019 is logicalPhase 1 - Migrate SQL to new SQL 2019 server and run EV SQL...

gc_richard · 09-17-2019

We have just upgraded to EV 12.4.1, and we encountered the following errors when trying to trying to import a PSTAn exception occurred in routineGetExchangeServerValuesFor more information, see Help and Support Center at http://telemetry.community.ve...

gc_richard · 09-10-2018

I have multiple offices who are now requesting for different retention policies due to new compliance rules When I first setup EV, the default retention category was applied to all users and configured to keep items forever. Due to the compliance cha...

gc_richard · 02-17-2016

We have just deployed EV 11 for Exchange, and we encountered a peculiar issue Background Server - EV 11.0.1 CHF2 Client - Outlook 2010 Plugin - Enterprise Vault Client 11.0.0.1444 (Light functionality enabled) Case we have a user whose Vault Ca...

gc_richard · 09-04-2023

thank you for the reply and advice :) we have moved the SQL databases to the new server, which is quite direct especially with the new SQL move script.Next phase is to use the EV server migrator tool to migrate EV. Our only concern is the large EV st...

gc_richard · 09-11-2018

@VirgilDobos wrote:Hi Richard,Another option would be to modify the existing Retention Category (currently set to "Forever"). This way all the items under the retention category will get the new retention period. This would be your best option if you...

gc_richard · 09-11-2018

thank you GertjanA, this is a great help. I'll check with them if they have any reseller in Asia.

gc_richard · 07-10-2017

hi, it took a few days for Storage Expiry task to report the expired items with the new retention policy. As Chris mentioned, the new category only applies to newly archived items. I had assumed it will apply to existing archived items cc Chris, is E...

gc_richard · 02-18-2016

thanks, I've enabled max tracing, is there a guide to explain or analyse the logs? thank you

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Migrating EV from Windows 2012 to Windows 2019

Error importing PST - An exception occurred in routine

Change retention category on archived items

Vault Cache - no vault available

Re: Migrating EV from Windows 2012 to Windows 2019

Re: Change retention category on archived items

Re: Change retention category on archived items

Re: items did not expire with new retention category

thanks, I've enabled max