Please visit the following portal to open a support case from web, https://my.veritas.com
Else you may even call the support number to open the support case via phone, pick up the country from where you are calling from the drop down:
https://www.v...
An Appliance is a discrete hardware device with integrated software.
The Appliance version number starting with 5, such as 5020, 5220,5330 etc. represent the hardware version.
Whereas the integrated software collectively including driver revisions,...