I apologize that I have not kept you up to date. Since mid February, Quantum has replaced the drive, and we still got errors that traslated to the picker or tapes. Then they replaced the chassis and we still got picker and tape errors. They replac...
Our problem seemed to have occured around the same time we updated all of the HP hardware/software through Insight Manager. I cannot confirm that though. I'm wondering if maybe this is the common thread for everyone's problem since it seems everyon...
The resolution to my problem was having the drive replaced. I am no longer getting those hardware errors. I am getting tape errors now, I'm thinking the faulty drive may have damaged some tapes, but won't know for sure until I run more diagnostics.
Yeah, I was thinking the same thing, but at least Quantum is sending me a replacement drive. Heck, they originally started to blame the SCSI card!!! I do have to give the Symantec support credit for actually running some tests and letting us know e...
I called Symantec for support and it came down to them telling me it's a hardware issue after they thoroughly looked at some logs and our configuration. We're using version 10d also, so this service pack does not apply. We have a Quantum Superloade...
