Well, it looks like the migration from SQL Express 2005 to SQL Express 2008 R2 went awry. The 2005 executables are gone and the installer reports there are no SQL instances. AppWiz says 2008 R2 is installed, but I haven't messed with it enough to s...
I'm in a support case as well. I met all the prerequisites fine. The appliance upgrade process failed during the BE upgrade, trying to update the MSSQL Express instance and then removed it. So now presumably we need to find a way to get the origin...
Ouch. Well, good luck. I had to do a couple passes through the WebUI to get it up-to-date but haven't had any actual problems getting either of two appliances to apply that HF.
I'm proceeding with my first upgrade right now.