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since ‎04-12-2006

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  • 1 Posts
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Support is seeing an influx of calls on a spam attack with a Downloader.Upatre threat. Because the threat is a downloader and the downloaded files have differing behaviors the following is general information on what we are seeing.   The ...

As a subject matter expert on threats in a corporate/enterprise environment, I assist our tech support agents and customers in understanding how malicious code will affect and infect their environment, as well as develop strategies to defend against it. Additionally, our team helps to prioritize the Support organization's needs for engineering work from the Symantec Security Response organization. Although we are seldom in direct contact with a customer, we operate behind-the-scenes to enable mutual understanding of the threat, the infection vectors it uses, and any risks to intellectual property.