Communications with the DLO services are down
Hi I'm getting the following message after installing the DLO 7.0 console on a windows 2008 server. Communications with the DLO services are down. Check to see if DLO services are running on 'DLOServer' This happens when I try to launch the console. I am in the process of testing an upgrade from version 7.0 to a newer version and I am trying to install the DLO 7.0 console on a new separate test server. I have tried the suggestions in the below article and I am still getting the above message https://support.symantec.com/en_US/article.TECH189096.html The Symantec DLO services are all running and running with the accounts shown below: SQL Server (DLO) - Adminstrator Account Symantec DLO Administration Service - Administrator Account Symantec DLO Maintenace Service - Local System Any help is greatly appreciated Thanks Jimmy
DLO7 agent installation - push or local - errors and rollback
We just upgraded our DLO server to 7, and I am trying to upgrade our agents to the new version, as well. Upon either a push installation from the server, or a local installation on the client(s), we run into an error 1325 "Documents is not a valid short file path", and the installers rolls back all changes (including the version of the agent that was previously there). The clients are Win7 SP1 x64, the server is 2008R2. Is this a known issue with DLO 7? How can I get around this and restore our DLO backups? The event logs from a sample client are attached. (PS: I realize DLO isn't part of BE2012, but that was the closest option available in the drop down)
DLO 7.0 tries to connect only before VPN connection is established
We recently upgraded from Backup Exec DLO 2010 R3 to Symantec DLO 7.0. Now, ca. 70 % of our users don't take backups anymore. I found that the DLO client tries to connect to the DLO SQL server on startup - which fails of course because the VPN is not yet established - and then never retries. Is there any configuration setting for retry attempts? Or is there anything else we can do? After all, it worked fine with the old version. This is the log from one of the affected clients (note that ALL entries are from before the VPN was established and the server name is correct): Executable:dloclientu.exe Machine: ... User: ... Domain: ... Principle user: \... Principle domain: Process domain: ... Interactive User Name: \ Debug Mask: 0 Windows: 6.1.7601 Service Pack 1 Current directory: C:\Program Files (x86)\Symantec\Symantec DLO\DLO Windows directory: C:\Windows System directory: C:\Windows\system32 Path: C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Roxio Shared\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\10.0\DLLShared\;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\;C:\Program Files\WIDCOMM\Bluetooth Software\;C:\Program Files\WIDCOMM\Bluetooth Software\syswow64;C:\Program Files (x86)\Enterprise Vault\EVClient\ 11/16/12 09:15:56 dloclientu.exe 3596: > client.cpp( 1571 ) -- LANGID == DEU -- 11/16/12 09:15:56 dloclientu.exe 3596: > client.cpp( 1803 ) BUILD INFO: Build 70049a 11/16/2012 09:15:56.910AM 11/16/12 09:15:56 dloclientu.exe 3596: E> client.cpp( 9020 ) Performing 'TechRefresh' for user . from staging area C:\.dlostaging\. 11/16/12 09:15:56 dloclientu.exe 3596: E> client.cpp( 1889 ) CClientApp::InitInstance : TechRefresh() FAILED, res = e0140007 11/16/12 09:15:57 dloclientu.exe 3216: E> xmlpersist.cpp( 104 ) Fix for MP3 to MP4 export 11/16/12 09:15:57 dloclientu.exe 3216: E> xmlpersist.cpp( 111 ) failed reading XML attribute for field GSServerLowDiskWarningPercentage: E0140007 11/16/12 09:15:57 dloclientu.exe 3216: W> shebang.cpp( 485 ) Shebang::Load failed loading DB failed loading cached settings 11/16/12 09:15:57 dloclientu.exe 3216: E> xmlpersist.cpp( 104 ) Fix for MP3 to MP4 export 11/16/12 09:15:57 dloclientu.exe 3216: E> xmlpersist.cpp( 111 ) failed reading XML attribute for field GSServerLowDiskWarningPercentage: E0140007 11/16/12 09:16:20 dloclientu.exe 3216: > adoutil.h( 70 ) Connection error: 80004005( 00000011 ) : [DBNETLIB][ConnectionOpen (Connect()).]SQL Server existiert nicht oder Zugriff verweigert. 11/16/12 09:16:20 dloclientu.exe 3216: E> adodb.cpp( 608 ) failed opening connection: ADODBError-_com_error: foundationerror=cc000064, comerr=80004005, nativeerror=17, conn=Provider=SQLOLEDB;Initial Catalog=DLO;Integrated Security=SSPI;Net=dbnmpntw;Address=\\SERVER\pipe\MSSQL$DLO\sql\query;Connect Timeout=20, query=, msg=Unbekannter Fehler, src=Microsoft OLE DB Provider for SQL Server, desc=[DBNETLIB][ConnectionOpen (Connect()).]SQL Server existiert nicht oder Zugriff verweigert. 11/16/12 09:16:20 dloclientu.exe 3216: E> adodb.cpp( 1232 ) ADODB::ExecuteQuery failed, caught ADODBError: ADODBError-_com_error: foundationerror=cc000064, comerr=80004005, nativeerror=17, conn=Provider=SQLOLEDB;Initial Catalog=DLO;Integrated Security=SSPI;Net=dbnmpntw;Address=\\SERVER\pipe\MSSQL$DLO\sql\query;Connect Timeout=20, query=, msg=Unbekannter Fehler, src=Microsoft OLE DB Provider for SQL Server, desc=[DBNETLIB][ConnectionOpen (Connect()).]SQL Server existiert nicht oder Zugriff verweigert. 11/16/12 09:16:20 dloclientu.exe 3216: E> xmlpersist.cpp( 104 ) Fix for MP3 to MP4 export 11/16/12 09:16:20 dloclientu.exe 3216: E> xmlpersist.cpp( 111 ) failed reading XML attribute for field GSServerLowDiskWarningPercentage: E0140007 11/16/12 09:16:20 dloclientu.exe 3216: W> shebang.cpp( 485 ) Shebang::Load failed loading DB SQL load failure - probably no user 11/16/12 09:16:41 dloclientu.exe 3216: > adoutil.h( 70 ) Connection error: 80004005( 00000011 ) : [DBNETLIB][ConnectionOpen (Connect()).]SQL Server existiert nicht oder Zugriff verweigert. 11/16/12 09:16:41 dloclientu.exe 3216: E> adodb.cpp( 608 ) failed opening connection: ADODBError-_com_error: foundationerror=cc000064, comerr=80004005, nativeerror=17, conn=Provider=SQLOLEDB;Initial Catalog=DLO;Integrated Security=SSPI;Net=dbnmpntw;Address=\\SERVER\pipe\MSSQL$DLO\sql\query;Connect Timeout=20, query=, msg=Unbekannter Fehler, src=Microsoft OLE DB Provider for SQL Server, desc=[DBNETLIB][ConnectionOpen (Connect()).]SQL Server existiert nicht oder Zugriff verweigert. 11/16/12 09:16:41 dloclientu.exe 3216: E> client.cpp( 3846 ) error loading database ADODBError-_com_error: foundationerror=cc000064, comerr=80004005, nativeerror=17, conn=Provider=SQLOLEDB;Initial Catalog=DLO;Integrated Security=SSPI;Net=dbnmpntw;Address=\\SERVER\pipe\MSSQL$DLO\sql\query;Connect Timeout=20, query=, msg=Unbekannter Fehler, src=Microsoft OLE DB Provider for SQL Server, desc=[DBNETLIB][ConnectionOpen (Connect()).]SQL Server existiert nicht oder Zugriff verweigert. - Verbindung mit DLO-Administrationsserver kann nicht hergestellt werden. 11/16/12 09:16:41 dloclientu.exe 3216: E> Client.h( 1076 ) CClientApp::_HandleError() : displaying error message: Die Konfigurationseinstellungen konnten nicht geladen werden. Sie sind entweder nicht mit dem Netzwerk verbunden, oder der Server reagiert nicht. DLO muss eine Verbindung mit dem Server herstellen k÷nnen, um diesen Vorgang auszuf³hren. 11/16/12 09:16:41 dloclientu.exe 3216: E> Client.h( 1089 ) CClientApp::_HandleError() : no UI or UI is hidden. returning... 11/16/12 09:16:41 dloclientu.exe 3216: E> Client.h( 1109 ) CClientApp::_HandleError() : error shown. returning. 11/16/12 09:16:41 dloclientu.exe 3216: E> client.cpp( 2340 ) CClinetApp::StartupThread : InitializeDB FAILED result=CC000064 - THROWING res. 11/16/12 09:16:41 dloclientu.exe 3216: W> client.cpp( 2509 ) CClientApp::StartupThread : Caught param error exception, m_id=CC000064, ClientApp::StartupThread.InitializeDB - Verbindung mit DLO-Administrationsserver kann nicht hergestellt werden. 11/16/12 09:16:41 dloclientu.exe 3596: E> client.cpp( 1899 ) CClientApp::InitInstance : Initialize FAILED, res=3422552164
Symantec DLO 7.5 not working on Windows 8
Hi, We have an implementation of Symantec DLO with number of Windows 7 and some XP SP3 workstations that works OK. There are two Windows 8 that at first did not permit DLO agent installation, but after enableing Remote Registry Access, DLO agent was successfully installed. The problem is that DLO agent does not work with normal user logged in. If we login as a user that has administrator priviledges, then DLO agent does work and backups are working. We did search the KB and tried uninstall and install (from setup.exe, on local machine). We also tried to manualy enter the user into DLO Administrator. Nothing helps. Any clues? Best regards, Vladimir Vucinic
Symantec DLO Desktop Agent has stopped working
Hi I have a user who is having a problem starting his DLO agent. Most of the time he gets the error "Symantec DLO Desktop Agent has stopped working". See attached screenshot. This is what I've tried: 1) Uninstall Agent and re-install 2) Uninstall Agent, remove Symantec DLO directory from Program Files and AppData directories, re-install Are there any registry keys that can be removed to ensure that everything related to Symantec DLO is removed? Also, can you think of any other reasons why it keeps giving this error? Would it be an idea to start the Agent in Compatbility mode? We're currently using Symantec DLO 7.0 and are not in a position to upgrade to 7.5 at the moment. Any help is greatly appreciated. Thanks Jimmy