Clearwell v8.1 Hardware Requirements
Hello. I am gathering the Clearwell upgrade requirements (upgrade from 7.1.5 to 8.1). I have two questions: 1) What are the hardware requirements for 8.1? We do not have a Clearwell applicance. 2) Do I have topurchase a license for Office 2013 or is it included with the Clearwell 8.1 software? Thank you.Solved2KViews0likes4CommentseDiscovery Clearwell 7.1.2 ERROR production exceptions
Hello Has anyone seen the following Clearwell error exceptions from a production Export? com.teneo.esa.production.job.ProductionJobException: [#416227] Production job failed with exception: com.teneo.esa.production.job.ProductionJobException: [#416224]1KViews0likes3CommentsMetadata Search - Find all Word Documents with Specific Author
Hello. Does Clearwell Advanced Searchhave the ability to search a documents metadata? More specifically, search entire corpus where document type is Word and author is "First, Last" or "Last, First". Searching for a document type is straight forward but searching for a document author is not obvious. Thank you.Solved1.1KViews3likes2Commentsanother needing the Clearwell default login and pwd
I'm in the process of installing Clearwell 7.1.3 for a client. I have all the documentation they've supplied including licenses etc. However, nowhere in any of their material is the Clearwell app default "superuser" login detail supplied. Can someone PM me this please so I can finish off this bit of work.Solved886Views0likes3CommentseDiscovery in Clearwell: Custodian names not visible in Analysis & Review
As we use EV, the default settings for Custodian Assignment in the collection task did not associate a custodian with the resulting documents. I went back and selected to, 'Create a new custodian using the archive's email adddress' under 'If no match is found:' for each of my 5 collections. and re-ran them for custodian assignment only. I can now see Custodian Data in the Collections > Analytics chart/table. Custodian data also appears in the Collection Sets Charts. Without a clear idea of what else needed to be done, I have tried to re-run post processing and to process without discovery. I still do not see custodian metadata in the Analysis & Review section however. Any ideas on how to accomplish this?Solved927Views0likes2CommentsClearwell - How to search just between two email addresses in Collections
Hi! Just purchased Clearwell and are actually starting to use it. I am looking to search just between two email addresses in the collections step. I can't find a way to do it. I can get everything from AND to the email addresses then filter it down in processing but that is WAY more data than I need. I just want to pull everything between two emails/custodians. Anyone know how to do this? thanks!Solved722Views0likes1CommentClearwell Question: how do I identify the group of files which have been put into multiple folders
Hello. My total file count is incorrect because the same file was duplicated into multiple folders. How can I quickly identify a file that is in more than one location. Basically if 2 objects are identical that reside in 2 different locations, please bring them back in a query. Thanks Liza Hackett642Views0likes2Comments