Implications of restarting EV services and DA Accelerator services
Hi Environment is EV 9.0.2 We currently restart the following EV services nightly: Enterprise Vault Task Controller Service Enterprise Vault Storage Service Enterprise Vault Shopping Service We do this for historical reasons as we did it in our older EV8 environment, I believe it was to clear up MAPI sessions andkeep the system running more smoothly. Is this still necessary? Does restart these EV services impact DA searches and exports? What's the impact? Does restarting the DA Accelerator service impact DA searches and exports? What's the impact? thanksSolved4KViews0likes10Comments
DA 11 no customer database update
Unfortunately I did not follow these instructions from the beginning. So I started to install a dedicated EV 11 server from the install media by using the install wizard. This server came on top to our 3 server environment with EV 10 (plus additional SQL server), where each server got a dedicated task. One for FSA, one for indexing, one for archiving. In general I wouldn't mix up the EV versions, but as the DA server holds non of the above mentioned services and we are going to upgrade to EV 11 in the near future I decided to install the EV11 basics with DA 11 Then I followed the instructions here above and I could go through it smoothly. I could successfully create a customer database, but interestingly the database is not able to update. Error message in evbaadmin: ExecuteNonQuery requires an open and available Connection. The connection's current state is closed. Event ID 59: APP ATM - Failed to update database. System.Data.SqlClient.SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart) at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options) at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory) at System.Data.SqlClient.SqlConnection.Open() at KVS.Accelerator.Application.Install.UpdateDatabase(CustomerRow theCustomerRow, String configDSN)Solved2.9KViews0likes7Comments
How to put CA into read-only mode
Hi, We are performing DR failover testing and would like the EV and CA servers to be in backup mode. It is straight-forward to put EV into backup mode. We do have journaling connector installed and random sampling enabled. Anyone know how to do it for CA without shutting down the CA Admin service? The conern is we don't want the default sampling runs to happen at 8pm and 1am. But we do want to bring up CA on the DR server to test. I see there is an option to uncheck "Enable background processing of captures items". Would that stop the pre-smapling and sampling from running at the prescribed times? Thanks,Solved2.5KViews0likes6Comments
creating different searches in one case and exporting seperate pst's
Hi , i had a criteria where i have to seach for different users based on some criteria under one case and needed to get the pst's seperatley for each case. what i did is created 6 new searches in a single case and accepted all the seaches \then exported which turned out single pst file . do i have to accept each seach speperately and export ? if i needed in single case ? How it works ? ThanksSolved2KViews1like6Comments
Compliance Accelerator - Adding phrases with wildcards to Hotwords
Hi, As per the administrator's guide for Compliance Accelerator, one must use double quotation marks when adding phrases to hotwords. Can I use wildcard words when adding a phrase to the hotwords? For example if I want to add the following phrase to the list of hotwords: a comp* word If yes, then how would I do it?Solved1.7KViews0likes3CommentsMultiple DA servers in a single EV site
Hi, Looking for input on this question: Customer has a single EV site but 2 EV servers in US and EU, with local SQL servers used for storing VS DB's in US and EU. Would like to implement DA serves in both locations. Should I configure 2 separate DA config DB's and 2 customer DB's for US and EU? Is that permitted? If not, can I use the same config DB and separate customer DB's for each location? Any help would be appreicated. Thanks,Solved705Views0likes3Comments
Office 365 on Discovery Accelerator Client Computer
Hello. Is Office 365 supported on the DA client computer? The eDiscovery environment is EV and DA 10.0.4 CHF 3. According to http://www.symantec.com/business/support/index?page=content&id=HOWTO58721#v17845555 Office 365 is not listed as supported on the client computer. Thank you. TammySolved750Views0likes3Comments
Discover Accelorator - Inaccurate hit counts
TCP Chimney, TCPIP Offload Engine (TOE) or TCP Segmentation Offload (TSO) will cause a transport-level error to be logged resulting in inaccurate hit counts for Accelerator searches Title of Tech Doc http://www.symantec.com/business/support/index?page=content&id=TECH55653 Doc states that if you do not turn off these settings you get inaccurate hit counts. Do you need to turn them off on both the EV, DA and SQL servers? Optimization docs want you to turn off the setting on all servers. Does that apply here? What is an inaccurate hit count. Does it mean you are missing documents or are documents double counted? We are running EV & DA 9.01 on server 2003, SQL 2008 on server 2008 R2, I have seen the errors listing in the doc in our event log. ThanksSolved753Views2likes3CommentsQuestion on DA "and/or" search terms
I am trying to construct a search that does the following: phrase1 or phrase2 or phrase3 and phrase4 or phrase5 or phrase6 and phrase7 or phrase8 or phrase9 Can I put each of these in seperate Content or Subject boxes with "any of" and then the seperate boxes are "ands" between the 3 boxes in search terms? Thanks!Solved748Views1like4Comments