Implications of restarting EV services and DA Accelerator services
Hi Environment is EV 9.0.2 We currently restart the following EV services nightly: Enterprise Vault Task Controller Service Enterprise Vault Storage Service Enterprise Vault Shopping Service We do this for historical reasons as we did it in our older EV8 environment, I believe it was to clear up MAPI sessions andkeep the system running more smoothly. Is this still necessary? Does restart these EV services impact DA searches and exports? What's the impact? Does restarting the DA Accelerator service impact DA searches and exports? What's the impact? thanksSolved3.9KViews0likes10Comments
DA 11 no customer database update
Unfortunately I did not follow these instructions from the beginning. So I started to install a dedicated EV 11 server from the install media by using the install wizard. This server came on top to our 3 server environment with EV 10 (plus additional SQL server), where each server got a dedicated task. One for FSA, one for indexing, one for archiving. In general I wouldn't mix up the EV versions, but as the DA server holds non of the above mentioned services and we are going to upgrade to EV 11 in the near future I decided to install the EV11 basics with DA 11 Then I followed the instructions here above and I could go through it smoothly. I could successfully create a customer database, but interestingly the database is not able to update. Error message in evbaadmin: ExecuteNonQuery requires an open and available Connection. The connection's current state is closed. Event ID 59: APP ATM - Failed to update database. System.Data.SqlClient.SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart) at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options) at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory) at System.Data.SqlClient.SqlConnection.Open() at KVS.Accelerator.Application.Install.UpdateDatabase(CustomerRow theCustomerRow, String configDSN)Solved2.8KViews0likes7Comments
How to put CA into read-only mode
Hi, We are performing DR failover testing and would like the EV and CA servers to be in backup mode. It is straight-forward to put EV into backup mode. We do have journaling connector installed and random sampling enabled. Anyone know how to do it for CA without shutting down the CA Admin service? The conern is we don't want the default sampling runs to happen at 8pm and 1am. But we do want to bring up CA on the DR server to test. I see there is an option to uncheck "Enable background processing of captures items". Would that stop the pre-smapling and sampling from running at the prescribed times? Thanks,Solved2.5KViews0likes6Comments
Data Insight - report.exe high cpu
Our management server is running consistantly at 100% with two instances of report.exe equally consuming 50% each. My quess is that is updating itself from the over night scans??? This is a windows VM with 2 cores, did I undersize the vm? Looking to understand if I've misconfigured something, etc.. Thank you!Solved2.5KViews1like6CommentsDiscovery Accelerator search results inaccurate
We continue to experience inaccurate results which consist of items for a non-selected userthat does not meet the criteria in the search. We have tested with twodifferent searches that producevery differentresults. We use the following search criteria fora search that givesus not only the specific users hits for the day, but another user is included in the hits which appears to only meet the date criteria and not theto or from criteria selected.This is created using a specific date range which is Oct. 3rd - October 3rd. Search terms to or from and we select a singleuser name by clicking on the target and custodian icon on the right. Miscellaneous - Message type is set to all content sources. On the other hand, when we run the same search by typing the name in the to and from field, "first last" then we do not get the additional user listed in the hit however, we do not get the Instant Messages either. Has anyone heard of this? Any assistance is greatly appreciated. Thanks.Solved2.2KViews1like12Comments
creating different searches in one case and exporting seperate pst's
Hi , i had a criteria where i have to seach for different users based on some criteria under one case and needed to get the pst's seperatley for each case. what i did is created 6 new searches in a single case and accepted all the seaches \then exported which turned out single pst file . do i have to accept each seach speperately and export ? if i needed in single case ? How it works ? ThanksSolved2KViews1like6CommentsDQL Query to find a specific filename
How do I look for a specific file? Ie what’s the field for “filename” ? Using DQL report, I can find all files with extension “url” What do I change to find a specific file (HELP_DECRYPT.URL) FROM path GET absname, size AS size_bytes, formatdate(created_on,'YYYY/MM/DD HH:MM:SS Z') AS creation_time, formatdate(last_accessed,'YYYY/MM/DD HH:MM:SS Z') AS last_accessed_time, formatdate(last_modified,'YYYY/MM/DD HH:MM:SS Z') AS last_modified_time IF type = "FILE" AND extension IN ("url") SORTBY size DESC1.8KViews0likes1Comment
Compliance Accelerator - Adding phrases with wildcards to Hotwords
Hi, As per the administrator's guide forCompliance Accelerator, one must use double quotation markswhen adding phrases to hotwords. Can I use wildcard wordswhen adding a phrase to the hotwords? For example if I want to add the following phrase to the list of hotwords:a comp* word If yes, thenhow would I do it?Solved1.7KViews0likes3Comments
DQL Query to find a specific filename
How do I look for a specific file? Ie what’s the field for “filename” ? Using DQL report, I can find all files with extension “url” What do I change to find a specific file (HELP_DECRYPT.URL) FROM path GET absname, size AS size_bytes, formatdate(created_on,'YYYY/MM/DD HH:MM:SS Z') AS creation_time, formatdate(last_accessed,'YYYY/MM/DD HH:MM:SS Z') AS last_accessed_time, formatdate(last_modified,'YYYY/MM/DD HH:MM:SS Z') AS last_modified_time IF type = "FILE" AND extension IN ("url") SORTBY size DESC